Activation of licence
I purchesed a licence. When I click the Activate (in activation e-mail), I can login to my account but nothing other happen. My account type left "free".
What can I do to activation?
Answers
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Hi @Attila_Bielik,
Thank you for your post.
Please kindly check out our article below and follow the steps to activate your license:
Fiona_G0 -
Hi Fiona,
Thank you for your help. I tried to follow the steps, but when I log to my account via Management Console, the "User Managent" tab is not active, so I cannot remove user. I need to install the Free 14-Day Commercial Trial?
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Hi @Attila_Bielik,
Thank you for your reply.
If I understand it correctly, it shows the commercial trial request page rather than any users' information when you click the User Management tab. This indicates that you didn't create a company profile before, therefore please jump to Step 1: Prepare your remote computer in the article above. Hope this clarifies it for you.
Kind regards,
Fiona_G0 -
Hi Fiona_G,
I prepared the remote computer well.
I can access to this but (because the status left "free"), the connection broken with timeout.
Possible resend the activation letter or any other tip?
Best regards,
Attila
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sorry, I CAN'NOT
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Hi @Attila_Bielik,
Thank you for your reply. If you like, please share your invoice number and email address via a Private message so we can pass it to our support team.
Kind regards,
Fiona_G0