Activation of licence

Attila_Bielik
Attila_Bielik Posts: 1 ✭
edited May 2023 in Licensing

I purchesed a licence. When I click the Activate (in activation e-mail), I can login to my account but nothing other happen. My account type left "free".

What can I do to activation?

Answers

  • Fiona_G
    Fiona_G Posts: 689 Staff member 🤠

    Hi @Attila_Bielik,

    Thank you for your post.

    Please kindly check out our article below and follow the steps to activate your license:

    https://community.teamviewer.com/English/kb/articles/53579-how-to-activate-your-remote-access-plan


    Fiona_G
  • Attila_Bielik
    Attila_Bielik Posts: 1 ✭

    Hi Fiona,


    Thank you for your help. I tried to follow the steps, but when I log to my account via Management Console, the "User Managent" tab is not active, so I cannot remove user. I need to install the Free 14-Day Commercial Trial?


  • Fiona_G
    Fiona_G Posts: 689 Staff member 🤠

    Hi @Attila_Bielik,

    Thank you for your reply.

    If I understand it correctly, it shows the commercial trial request page rather than any users' information when you click the User Management tab. This indicates that you didn't create a company profile before, therefore please jump to Step 1: Prepare your remote computer in the article above. Hope this clarifies it for you.

    Kind regards,

    Fiona_G
  • Attila_Bielik
    Attila_Bielik Posts: 1 ✭

    Hi Fiona_G,


    I prepared the remote computer well.

    I can access to this but (because the status left "free"), the connection broken with timeout.

    Possible resend the activation letter or any other tip?


    Best regards,

    Attila

  • Attila_Bielik
    Attila_Bielik Posts: 1 ✭

    sorry, I CAN'NOT

  • Fiona_G
    Fiona_G Posts: 689 Staff member 🤠

    Hi @Attila_Bielik,

    Thank you for your reply. If you like, please share your invoice number and email address via a Private message so we can pass it to our support team.

    Kind regards,

    Fiona_G
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