My Remote Access license is not activated. It's showing me as free license
My Remote Access license is not activated. It's showing me as free license.
On the Management Portal - I can see that i've paid for the full remote access license for the year but when i logi on teamviewer it's showing me as free user.
My remote access time is timing out after 5 mins. On another machine , its' working fine.
Answers
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When i access my profile there is nothing in the usermanagement windows
there is nothing to be deleted.
In subcription i have the following
(image removed by moderator: Please never share personal information)
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You can ignore this step and go directly to step 1, as you didn't create a company profile.
Community Manager
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Do I click on the Request Free Trial to create a company?
Can you send me the steps? Thanks
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No, you don't have to click on Request Free Trial, as you already purchased a license.
Please follow the steps described here:
Community Manager
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I don't have the Activation email so that i can reactivate my account. Can this be sent back?
Can this be reset and sent? Please provide assistance to this problem as I cannot work correctly and license has already been paid.
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The activation link has been sent to the person who purchased the license. Please contact the person that bought the license for you to get started.
Community Manager
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Hi , I have tried to contact the supplier but they also don't have the activation email. Can this be resent by Teamviewer as per the subscription id ?
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In this case, I recommend you to call us directly:
Community Manager
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