ID's not working

furlonge
furlonge Posts: 1 ✭
edited May 2023 in General questions

When a technician tries to connect to a session, it immediately closes. Logs state error 400 session ID not found, however both endpoints state ready and have ID's.

Answers

  • JeanK
    JeanK Posts: 6,982 Community Manager 🌍

    Hello @furlonge,

    I recommend you to firstly restart the TeamViewer service on your computer.

    If this does not solve the issue, you will need to restart the TeamViewer service on the remote computer as well.

    We explain how to proceed right here:

    Restart TeamViewer service.gif

    Community Manager

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