Commercial use - Connection time out

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Comments

  • jellyatt
    jellyatt Posts: 10 ✭✭

    I got this message , so it seems they are working on it :)


    "We already reported this to our platform provider to change it, but they are still working on it."

  • Midjet76
    Midjet76 Posts: 20 ✭✭

    I would think that if you use it too much this is what happens. Leave it a few weeks and you will probably be able to login for longer.

    As I hardly use TV due to them not replying to my application for Commercial use to be reviewed and removed I can now use it on the rare occasion I need it.

    I doubt it, this is nothing new....

  • User_One
    User_One Posts: 1

    Hello,

    I am a seldom user of Teamviewer free edition, all my own machines (Laptop, Tablet, 2 Desktop PCs)

    My latest session ended after 60 seconds and I could not reconnect even after waiting the one or two minutes that the mesage mentioned.

    Is a free use not possible anymore?

    Regards

  • Hi I'm trying to fill out your page but it seems like the submit button is failing to call a javascript library

    Action -> Generate PDF

    Page -> "Can I get my TeamViewer ID reactivated?"

    URL -> https://www.teamviewer.com/en/reset-management/

    Error -> DevTools failed to load SourceMap: Could not load content for https://www.teamviewer.com/wp-content/themes/tv-wordpress-theme/dist/js/pdfmake.min.js.map: HTTP error: status code 404, net::ERR_HTTP_RESPONSE_CODE_FAILURE

    Thanks!

  • vragec111
    vragec111 Posts: 1

    I have the same problem. I use really rarely, and I have opened it up now, only to connect to my PC upstairs.

    ..

    I had this problem previously, teamviewer people unblocked it for me, but i forgot what was the procedure, happened last summer.

    But i am getting tired of this.

    I think i will just switch to the nuissance called windows Remote Desktop Connection

  • Mako313
    Mako313 Posts: 0

    Hi all,

    I'm using the free version of Teamviewer to check up every now and then on my personal computer at work.

    However, lately I'm having issues with connecting. After a couple of minutes/seconds I get kicked out with a pop-up that the session timed out. When trying to reconnect it gets refused because I have to wait a couple of minutes because of the free license.

    Any advise here? I never had this issue before. For info: both computers are running the latest version.

    Regards,

    Laurens/Mako313

  • i have the same problem.

  • denis_er
    denis_er Posts: 0

    I've been using your program for quite some time and I'm happy with it. there is a need to use it 1-2 times a week or even less often. I can't understand why I was suspected of commercial use. Once I was helped by the bank's support service to solve problems with their program and you thought that it was me who was engaged in commercial activities, but we solved this issue together (thank you!). However, now there was no such difficult situation and I was restricted access to my computer. Please help me deal with this problem..:) Thank you.

  • Adel09
    Adel09 Posts: 1

    Since a couple of days, the connection is closed after less than 1 min. I'm using a free version for personal use, no commercial.

    Any reason for this? How to solve?

    Thanks

    Adel

  • Biolux
    Biolux Posts: 0

    I have the same Problem

  • UDAK
    UDAK Posts: 0

    Me too.

  • Hoooligan
    Hoooligan Posts: 0

    Mee too. And it doesnt't allow to connect.

  • Seb_Bln
    Seb_Bln Posts: 0

    I have the same issue :(

  • adygolfman
    adygolfman Posts: 0

    I'm having the same problem since Friday 19 March. Bit of a bumma as my 87 year old mother-in-law frequently needs some "guidance" with her PC. Hope it's fixed soon - I submitted a ticket yesterday but no response as yet.

  • UDAK
    UDAK Posts: 0

    Haha adygolfman I use it for my 86 year old Mum!

  • fe_12345
    fe_12345 Posts: 5 ✭✭

    I have the same problem with the PC of my mother, but she is "only" 74

  • TopijaLexi
    TopijaLexi Posts: 1
    edited March 2021

    Hi,

    when I connect to my partner everything seems to work fine, but about 30 seconds came timeout and connect will be lost. Whats the problem? I haven't get this problem never earlier?

    Thanks for your answer

    t. Petteri

  • DG42
    DG42 Posts: 1
    edited March 2021

    Hello, my free access has been blocked to 1min for no reason.

    I don't user teamviewer for professional use, it's purely personal, how can I get back my free access?

  • Lidwien64
    Lidwien64 Posts: 1

    Hello,

    I depend fullly on personal support from a familiy member trough Teamviewer. But since a few days, the connection is dropped after max. 1 minute (Timeout). After that, it is not possible to reconnect for at least 15 mins. This is a major problem for me. Please help.

  • johninutrecht
    johninutrecht Posts: 0

    Hi,

    I have the same problem since a few weeks. Like you I never received an answer from TV with the result that I deleted my free account with them.

    Please assist.

  • johninutrecht
    johninutrecht Posts: 0

    Hi,

    I have the same problem since a few weeks. Like you I never received an answer from TV with the result that I deleted my free account with them.

    Please assist.

  • Enrico70
    Enrico70 Posts: 0

    I keep having the same issue. 1 minute sessions with a 5 minutes lockout period following.

    If it keeps this way I will install VNC, does not have all the features but it works

  • Enrico70
    Enrico70 Posts: 0

    Me too. Using for the mom and a friend with mental retardation.

  • lhardr
    lhardr Posts: 1

    Hi

    I am using TeamViewer to support my 83 year old dad. Its worked great for years until today. Now I get kicked off within less than a minute with a message telling me that it is blocked or timed out and that my (non-commercial) license only allows for one connection at a time. But I am only using one connection.


    I updated to the latest versions and rebooted both machines but I still get the same message. Can you guys point me towards a resolution of this problem?


    Best regards

    Lars

  • ptaa
    ptaa Posts: 13 ✭✭

    Hello,

    I have had this situation for a couple of weeks now.

    Followed the instruction and asked online for opening my license. Sent in the signed document. No change. Attempted this two times. Still the same.

    I have been using TW for several years purely for hobby purposes. I give help to friends when they have problems with their digital ham radio communication. My usage pattern has not changed over the years. I used it very infrequently, except when some problems persisted, and extended help was required.

    Is there any hope in getting permission to use it normally again?

    Best regards,

    Per-Tore / LA7NO

  • for a long time, connecting with another person lasts less than a minute! I have to use other companies. Please fix the problem.

  • Shaidi
    Shaidi Posts: 0

    Go to Teamviewer.com/en/reset/ and fill in form with your ID on Teamviewer , put in comments that you only use for private

    and send

    wait few days eand then you get mail

  • 5uch
    5uch Posts: 10 ✭✭

    Same problem here as reported by this and other users.

    This time no mention of "suspected commercial use" (as I received two years or so ago, but after couple of months of waiting and 3 declarations of private use... the restriction was lifted).

    Only possible reason is I have spent significantly more time on TeamViewer helping during recent days with my old school friend - (tutoring, setting up, maintenance of his PC and phone ... he is absolutely IT illiterate). Private use.

    Any idea what to do?

  • 5uch
    5uch Posts: 10 ✭✭

    Same problem since yesterday (March 19th) here.

    I use TeamViewer to help my family members and friends (often older people and IT illiterates) - that's private use I think.

    I have to say I spent more time on TeamViewer in recent days helping my old school friend with setting up his PC and phone and some tutoring (he is a real IT illiterate).

  • vdelimpasi
    vdelimpasi Posts: 2 ✭✭

    I have the exact same issue. It is really frustrating and I can't help my relatives any more!

    Does anyone know why? Is there a way to fix it?


    Thank you