Commercial use - Connection time out

Similar issues as others have noted. I have a Win10 PC connecting to a Win10 PC, both running the latest version of Teamviewer, and I get disconnected after 30 seconds with the "Connection blocked after timeout. Your license limits the maximum session duration to a partner, immediate reconnects are blocked. Please try later or upgrade your licence. Connections to this partner will be blocked until XX:XX."

I have used the reset function, now awaiting review of my submitted signature PDF form.

It does appear that a connection from my Windows 7 PC to my Win10 PC doesn't run into the same limits. Very frustrating.

***UPDATE - TV reset my account, approximately 10 hours after completing the request form and uploading. All is working now. Thanks!

While I acknowledge the frustration that others on this thread have about getting locked out and having to reset your account, I suggest that you just go through the reset process, and include the TV ID's of ALL the machines you use. Yes, it's a minor inconvenience, but remember, this program is FREE. TV has policies and controls to confirm private vs commercial usage, and while it's inconvenient, it is still one of the better remote access options around (IMO).***

Like a lot of us this your first time on this forum because TEAM VIEWER is locking us out. At this point all you can do is request a reset Sry it won't let me post link  I have no idea if it will work, they say it might take one or two business days to resolve . Good luck

Hi, I have my account **Information removed as per Community Guidelines** tagged as business but is a personal computer please help.

Dear Teamviewer

I am a member of yours as SOTER947 and again when I log in it tells me that my session has expired and does not allow me to connect with my friend in private mode and not for COMMERCIAL USE. in the past I have already had this problem and you have kindly solved it. I ask you to verify precisely that my connection is not CONTINUOUS OR DAILY OVER TIME and is indeed private and not COMMERCIAL. Thanks in advance for your intervention to resolve the problem and best regards

I wish I knew what I could do to prevent my PC support for my parents being detected as commercial usage. I've filled in several declarations over the past few years after getting more informative "Commercial usage detected" messages. This time I get kicked off after about 1 minute, then told that I'm blocked until (present time)+2 mins, but when I try after that time, I get the same message with a new time - and so on until I eventually get in for 1 minute.

TV used to be an excellent product, but the commercial-usage algorithm is generating far too many false-positive detections.

I haven't a clue what I'm doing "wrong" which falsely gets me accused of commercial access. Each time I fill in a declaration I get a standard response and service is restored (eventually) but they never reply to my question "why is this still happening".

Using a free account for private use supporting 1 computer. Both computers are apple Macs.

Connections are timing out after only a short time, for example just connected and tried to change sound preference on remote, selected setting but connection timed out before I could even select sound.

Ugh same - I've been using TeamViewer for years since I'm the designated tech support for my family. I filled out the "I promise I'm not using this for commercial use" waiver and things were fine for about 18 months, but now I'm getting kicked out after about 1 minute of connection time. Do I have to fill out the form again? Has anyone had success with doing that?

Well just got a confirmation that my ID was reset, It didn't resolve the problem. I will try to submit one for my 90 year old father in-law which i don't know if that is possible to submit for second party .

It didn't work for me. Received a conformation email that it had been reset ,It did not resolve issue. I have submitted a reset for my 90 year old father in-law, but have my doubts that it will resolve issue :( good luck with yours

My free version of Teamviewer times out after a minute , how do I fix this ?

Did you have to reinstall your partner software ?

Same here. Just using for other PCs in my own home.

Super frustrated with your software. Randomly get flagged for what? I have only one desktop and an android device with Teamviewer, not currently employed due to Covid... was at a job interview this morning and needed my resume, tried to remote in and get blocked for Comercial use??? Since when and for what?? I have been using Teamviewer for 10 years... then I get back to my computer and you wont even let me log in for this stupid reset web page you randomly came up with, then you wont let me reset my password saying I need to check the box which doesn't show up providing security that, I am who I am, even though at the bottom corner of the webpage it shows protected by Captcha (meaning nothing needs to be done and is exactly why there was no "I'm not a robot check box"), then you make my Re-trust my device... the only computer I have.. like ten times and still tells me it's not trusted... then you tell me too many failed login attempts and I am locked for X amount of time.. when all I have done is tried my original password twice and clicked the reset password link.. using latest Chrome.. not using incognito.. nothing has changed.. still got plenty of cookies from Teamviewer some of which have been sitting there for years... have had the same password for most of the ten years I have been using the product... Over an hour now trying to figure out how to fix this which is horrible evidence of someone playing god and clicking stupid buttons on your side for what? all in the hopes of getting $300 a year from me for one desktop computer? You are kidding right?? No support other than community forums??

Super super frustrated.. will be uninstalling.. honestly right now.. having been in IT for 30 years I cannot wait to find an employer using Teamviewer so that I can recommend against it be placed on my yearly budget.. simply because all of this spells poor administration and why would any employer want to potentially go through this with their admins who likely only remote into something for emergencies, only to find out someone at your company has failed big time and we would be dead in the water.. DONE

Just in case anyone also needs this: [removed per community guidelines]

My account is ranged as commircial. How to reset

So i went through the process of resetting my ID as i though that was the issue reset, which went fine and i received the email that i had been unblocked .

i connect to a number of family members PC to manage.

i am able to connect to all of them except, one, my Mothers, where in i am still timed out after less than a minute. She never has anything but an incoming connection from me and again this is completely personal i do not use teamviewer in any commercial way.

So i thought perhaps they have mistakenly identified her ID as commercial use so i started the process as i was told to resubmit her ID, the issue is, when i log in i am told the "Your request has already been submitted and is pending further review. Thank you for your patience as we process your request."

i cannot add or indicate her user ID and she is far from capable of doing this herself from her computer , especially since i cannot log in to help her.

Any suggestions?