Unable to view the license in my account- payed and no service

comercial1_
comercial1_ Posts: 1 ✭
edited May 2023 in Licensing

Good morning,

I had purchased a license for Remote Access [ to 3 devices ] on 26-Mar-2020 - I used it for almost a year, but now it does not permit me to connect.

It seems as if it has not been activated because it is paid and it appears to me as if it were a free account.

The subcription has automatically renewed and my credit card has been billed on 26-Mar-2021

I have been shearching for help more than 2 weeks and you do not asnwer the PHONE, I do not now ANY EMAIL ADRESS to reach you.

Please I need your help, this is very annoying!

Answers

  • Natascha
    Natascha Posts: 1,591 Moderator ☑

    Hi @comercial1_

    Thank you for your post and welcome to our community 😊

    Did you follow the steps that are described here?

    https://community.teamviewer.com/English/kb/articles/53579-how-to-activate-your-remote-access-plan

    Have a great day.

    All the best,

    Natascha 🙋‍♀️

    German Community moderator 💙 Moderatorin der deutschsprachigen Community

  • comercial1_
    comercial1_ Posts: 1 ✭

    Hi,

    The problem is that I cannot upgrade my account from free to licensed

    And I don not have a company profile but I am using it as a commercial use

    Any help on that?

    Thanks

  • Natascha
    Natascha Posts: 1,591 Moderator ☑

    Please try to find your activation email and follow the activation link in there and follow the steps in the manual from above 😊 A company profile is not needed here.

    Let me know if I may assist any further.

    All the best,

    Natascha 🙋‍♀️

    German Community moderator 💙 Moderatorin der deutschsprachigen Community

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