Servicecamp customer portal URL

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WillSmyth00
WillSmyth00 Posts: 2 ✭✭
in servicecamp support

If our servicecamp subdomain is XXXXXX.servicecamp.com what is the URL for the customer portal?

The only reference in the support pages is that the URL will be included in the ticket email sent to the customer. There is no URL included in the emails sent from our servicecamp.

Thanks in advance.

Answers

  • Natascha
    Natascha Posts: 1,591 Moderator ☑
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    Hi @WillSmyth00

    Thank you for your post 😊

    The link to the portal will be XXXXXX.servicecamp.com/portal.

    Please note that you need to first activate the customer portal in the administration of your servicecamp instance in order to access it.

    Hope this could help. Have a great day.

    All the best,

    Natascha 🙋‍♀️

    German Community moderator 💙 Moderatorin der deutschsprachigen Community

  • WillSmyth00
    WillSmyth00 Posts: 2 ✭✭
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    Many thanks. I now have this working. The only feedback would be that the customer support form has the field "Requester" with no indication that the customer needs to enter their email address.

    It would be an improvement if there was something to tell the customer that they have to enter their email. "Requester" does not mean much to the ordinary computer user.

    Thanks

  • Natascha
    Natascha Posts: 1,591 Moderator ☑
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    Thanks! We already have this forwarded as a change request.

    Let us know if we may assist any further.

    All the best,

    Natascha 🙋‍♀️☀

    German Community moderator 💙 Moderatorin der deutschsprachigen Community

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