How to remove a computer from my account

mac2
mac2 Posts: 1
in General questions

I have a license for 3 computers, I want to remove one of them to be able to use a different computer

How do I do this?

Comments

  • Natascha
    Natascha Posts: 1,591 Moderator ☑

    Hi @mac2,

    Thank you for your post.

    If you would like to replace one of the devices you are connecting from – for example because of hardware replacement etc. -, you can remove the license activation in the TeamViewer Management Console --> Edit profile --> License --> click on Deactivate device.

    Afterwards you need to just login with your licensed account on the new device. 

    Hope this could help you. 

    Best, 
    Natascha

    German Community moderator 💙 Moderatorin der deutschsprachigen Community

  • Lollo
    Lollo Posts: 1

    It doesn't work on my account.

    I have a cellphone, a laptop, the office pc and the home PC

    When I try to deactivate one of the 3 active endpoints I receive a windows that say " ERROR the licence can't be transferred" (in italinan sounds "Non sono disponibili ulteriori trasferimenti della licenza").

    I have to upgrade to add a personal single user endpoint? 

  • Tecnodue_sas
    Tecnodue_sas Posts: 0 ✭

    I have the same issue.

    Can't deactivate any endpoints

  • Periucs
    Periucs Posts: 1 ✭

    I have the same trouble,

    Ihave change my mac with a new one, no way to remove the old or another one pc following  TeamViewer Management Console --> Edit profile --> License --> click on Deactivate device.

    Please give us an aswer

    many thanks

  • HelpdeskPRS
    HelpdeskPRS Posts: 1 ✭

    I have the same issue.

    Could anyone answer to us?

    thanks

  • Natascha
    Natascha Posts: 1,591 Moderator ☑

    Hi there,

    Thank you all for the comments. 😊

    If you are not able to replace a device anymore, I kindly ask you to give our support colleagues a call.

    Please prepare your invoice/order number in advance.

    Let me know if we may assist any further and have a great day. ☀

    All the best,

    Natascha

    German Community moderator 💙 Moderatorin der deutschsprachigen Community

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