License activation

Maritime
Maritime Posts: 1 ✭
edited May 2023 in Licensing

Dear Community,

One of my colleague dealing with TeamViewer team to combine 4-Corporate license Subscription to core subscription unfortunately he got covide19 infected he is not in conduction to help me .I got core subtraction invitation when i enter the email address and password got two option.

image.png


1.Replace exiting license (If i replace the exiting license. Exiting users still can use there own account or they have to register again)

2.Keep exiting license (If i keep both license users face any issues)

Please advice.

Kind regards,

Answers

  • Yuri_T
    Yuri_T Posts: 2,256 [Former Staff]

    Hi @Maritime,

    Thank you for your post and I am sorry to hear about your colleague. Hope he will get well soon.

    We are unable to affect or provide direct support in licensing issues here in the community, for security purposes. you can contact our support team via the ticket system: https://community.teamviewer.com/English/kb/articles/72027-how-to-submit-a-ticket so our customer support team will be able to check your contract and assist you individually.

    Thank you in advance for your understanding.

    Kind regards,

    Yuri

    Former Japanese Community Moderator
  • Maritime
    Maritime Posts: 1 ✭

    Dear Yuri,


    Thank for your resound. i will contact to customer support.


    Kind regards

  • Maritime
    Maritime Posts: 1 ✭

    Dear Yuri,


    Thank for your resound. i will contact to customer support.


    Kind regards

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