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Commercial use - Connection time out

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  • 5uch
    5uch Posts: 10 ✭✭

    @Mindlash

    From what I've seen in this thread and what I've have experienced myself in recent days... There is no issue with your account (account grouping all your computers). There is an issue with specific computer ID.

    Try to ask for this computer ID reset: https://www.teamviewer.com/reset

    BTW - after your session expired within one or two minutes... did you get warning in the style "Commercial use detected/suspected"?

  • Bob_N6RW
    Bob_N6RW Posts: 3 ✭✭

    Timeout problem solved. I was using TeamViewer for a week or so and suddenly it kept timing out after around 50 seconds. It did not give me a Commercial Use warning, it just timed out and I couldn't reconnect for over ten minutes. After I posted one of my rants, a TeamViewer support person sent me a nice email, telling me to go to the website shown above by @mindflash and tell them for what you are using TeamViewer. I did that and voila, it doesn't time out anymore. Be sure to include the ID numbers of all the computers you are interfacing with TeamViewer I noticed in my previous posts that if I mention an alternative provider, they instantly change the name to "third party provider". I switched to one of those free third party providers, a well known browser, and it worked very well. Then, when TeamViewer reinstated me, I noticed that the TeamViewer screen is much sharper than the other free provider. Anyway - so far, no timeouts since the reset. Thanks to the support person at TeamViewer who helped me with this.

  • Malstorm86
    Malstorm86 Posts: 3 ✭✭
    edited April 21

    I using teamviewe for at over 5 years now. I got flaged business 3 times... each time i wrote a **bleep** ticket to support... to get unstack and they unstack my free license...


    Now we can't write ticket to support anymore... can you tell me how i can get my freelicense personnal again ?


    And can you **bleep** stop flag my free account to business.... im using it only for personnal use... a yes the world is now confined cause of covid19... meaby some time people miss to disconnect there **bleep** VPN... but that is not business use... anyway i got stuck again.... and i cannot get support and everything getting boring about teamviewer.. no service .. community can't help... its became stupid... im upset and wish this get optimise.. cya

  • Smokar
    Smokar Posts: 0 Newbie

    I have the same problem. The teamviewer failed when I needed it to check on my kids. Then took me few hours to figure out what's going on. Tried to fix it, nothing worked. Now going to spend some more time figuring this out. I guess teamviewer got too big and successful, now they don't need to bother with free accounts. I considered may be paying to avoid all this nonsense, but the minimum is like $600.... lol -> definitely not for personal use. Why even bother giving free access for personal use if they are not even targeting that market segment?

  • kebab01
    kebab01 Posts: 1

    please can you assist team viewer, i need to assist my mum who has recently lost her partner, she is over 4 hours away, now all of a sudden it times out after 40-50 seconds this is ridiculous, i have tried to generate the form, which will not download, i am using microsoft edge.

    please help

  • lvfbutch
    lvfbutch Posts: 3 ✭✭

    how do you get to log in under NON COMMERCIAl? Stupidest **bleep** I have ever seen. 

  • Malstorm86
    Malstorm86 Posts: 3 ✭✭

    Thanks to JoshP for the link "https://www.teamviewer.com/en/reset-management/"

  • Xanedo
    Xanedo Posts: 1 Newbie

    Good morning, I used teamviewer to connect to my home computer from my smartphone, but I got a message saying commercial use was detected and the session will only take 5 minutes. I've always used it like this and had no problems until the last time. Please help

  • N3S7OR
    N3S7OR Posts: 0 Newbie

    Hi!

    I'm using my Samsung phone, android 11, to remote my PC in my living room, so I don't need to use my keyboard and mouse that's hidden away. The connection works great, but after about 10 minutes or so when i play a game for example and haven't used the app on the phone, the connection times out, on the PC the game gets minimized and a window are shown "Sponsored Session. The was a free session sponsored by teamviewer... We thank you for playing fair". Right before the connection times out i get a notification on the phone that the connection will close in 1 minute. Is it possible to prevent this to happen? I can't find any settings in the android app, or in the settings of the desktop app to prevent it.

    I have searched for hours for this problem but I can't find anything. Please, can someone help me?

    Have a great day!

  • Olejul2
    Olejul2 Posts: 0

    I have had a commercial license which I don't require anymore but I still want Teamviewer for free for occasional use.

    For instance to my laptop used for a weather station.


    If I try to connect either way I got a note :

    Trial license expired - your connection partner uses TV commercial.

    What is the approach for using TeamViewer free in this case?

  • bizshow
    bizshow Posts: 0

    why does the free session last only 15 seconds

  • N3S7OR
    N3S7OR Posts: 0 Newbie

    Hi!

    I did a license reset, as suggested, even that i never got a message about suspected commercial use. The connection still times out when i using my phone to remote my PC, if I'm inactiv on the app. Is it so that the free licence is limited so you actually can't be inactivity on the app? There are no setting in the app about time limit, like on the desktop app. I only use teamviewer so I don't need to use my keyboard and mouse, that's hidden away, for start up games etc. When the connection times out, the games got minimized and the window "This was a free session sponsored by Teamviewer..." are shown. Nothing about suspected commercial use. So I need to connect again to be able to play further, and after 5-10 minutes the same thing again... Is the app programed to be limited like this or am I missing something???

    Regards!


  • danka1619
    danka1619 Posts: 1

    I am considered as a commercial user and when i tried to reset my ID licence noting append when I click on the "generate PDF"

  • crshovrd
    crshovrd Posts: 1

    Hey there community, I've been having this issue for a while, but I just haven't cared enough to seek help. However, I'm traveling for an extended period of time and it's severely impacting my ability to work.

    I have the free license for personal use connected to the macOS system at my house. Every time I connect, it says I only have 5 minutes because I'm using some kind of commercial setting that isn't licensed.

    Can anyone help me get to the bottom of this?


    Thanks in advance!

  • FrancoG
    FrancoG Posts: 0 Newbie

    From what I have been told, I have been considered a professional, but I am not. What can I do to return to my normal management?

  • PieOPah
    PieOPah Posts: 1 ✭✭

    For some reason, after about 30 seconds, my TeamViewer connection is being dropped with a message saying the session has timed out.

    I am using the free version and it is for non commercial use - there is also no message to suggest that is what it is doing! Once dropped, it takes a while before I am able to reconnect.

    Is there a general issue or is there a problem with my free licence?


    Thank you,

  • snige
    snige Posts: 7 ✭✭

    I have been using teamViewer for some time and today I have an issue with connecting.

    I connected to my remote PC and started working on that PC ... 30 seconds later the session closed with "Your TeamViewer session was timed out". When I try to reconnect I get a message "Connection blocked after timeout" with "session blocked until xx:xx" (xx:xx is a time) .. I wait for the time to past and try again but get the same message again. I wait 5 to 10 minutes and am then able to re-connected but am thrown off again within 30 seconds. Last time in I did manage to check options, advanced and see the timeout timer is set to "Off" so this should not be happening.

    Any help would be appreciated as

  • snige
    snige Posts: 7 ✭✭

    I have the same issue today .. ignoring the message time I found that waiting 5 to 10 minutes I am able to re-connect but 30 seconds later I am thrown off again.

  • VideoMaster_1
    VideoMaster_1 Posts: 0

    I had the same thing happen to me 2 weeks ago and it is happening again this morning. My account was reset then but needs to be reset once again. The link provided in the chat goes nowhere

  • Harry559
    Harry559 Posts: 2

    Is there a specific form to request this on my account? I use this about 1 or 2 times per week for access to my parents computer, and lately it has been identifying this as commercial use. How do I properly specify my situation?

  • joshsroka
    joshsroka Posts: 1 Newbie

    looks like I am getting flagged for commercial use. I use TeamViewer to login to my dell because I hate the keyboard and prefer to work off my MacBook. Can I get it reset?

  • GT_USF
    GT_USF Posts: 1 Newbie

    I've been using TV for years as a university employee to remote login from a Mac to a Linux PC on campus. I went through the process a few months ago of verifying the Free account, rather than Commercial, and that was straightforward. However, beginning today, TV is restricting my sessions to 1 minute, which is completely unworkable. What has changed?

  • Bob_K8NY
    Bob_K8NY Posts: 1 Newbie

    After using Team Viewer for the past 4 years for personal use only, as of today my connection is limited to < 5 mins. I use Team Viewer only for personal use , I am retired and have 0 commercial endeavors.

  • TeamViewerPaul
    TeamViewerPaul Posts: 1 Newbie
    edited April 15

    I am using the free license (non commercial use only), and last week I traveled to my mother's to set up teamviewer on her tablet so I can handle any issues she has from my home (we're talking a few thousand miles distant). I tested it while there to make sure it worked, and it did. Now I am getting errors of an immediate session timeout, followed by the unable to connect message due to maximum session duration.


    **bleep**?

  • chw
    chw Posts: 0 Newbie

    same here! I havent fixed it yet

  • Mike_Cornwell
    Mike_Cornwell Posts: 0 Newbie

    I have suddenly started receiving a message that I am timed out as soon as the correct password for the remote computer has been entered, is there a mal function

  • DBrese
    DBrese Posts: 0
    edited April 15

    I tried to reset my account. TV was timing my connection out. How long does this take

  • Goofey
    Goofey Posts: 0

    I keep logging in and I can log in and then it almost immediately boots me off saying it has times out and then I cannot log back on for a while...free version

  • tduck22
    tduck22 Posts: 0

    this problem happened a couple weeks ago as well.I go to log into my personal account, which Iuse for emal and get a popup, stating I am over my limit on my license.Mine is a personal account, not commercial account.Can I once again get this corrected?

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