My teamviewer stops by making connection or won't connect anymore

ViMeAv · March 2021

Hello,

Since a few days my teamviewer stops after making connection and disappears.

This happens many times, but not always.

On another pc i can't use data transfer, it just hangs.

What's on with teamviewer, I'm using corporate license for version 9.

Gr. Rob van der Ploeg

JeanK · March 2021

As you guys have a Corporate license with version 9, you are eligible for using version 15 for free until December 31, 2024

You simply need to download version 15 and log in with your user credentials.

Please find more information around this topic here:

This should fix your connection issues.

ViMeAv · April 2021

I already downloaded the latest version.

That's the problem. I am using version 15.16.8. (64 bits)

After using the 32-bits and cleaning all versions before.

Version 15 is having this problems.

JeanK · April 2021

I recommend opening a ticket and attach the logs file to it.

Our engineers will be able to have a closer look at the issue.

Answers