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Same. I'm now going through the long winded process of asking for my account to be reset. I had the same situation several months ago and they refused. I only use Team Viewer to help my elderly parents with banking and shopping so I don't know why I've been flagged a second time. I'm assuming there has been a change / update.
i solved the problem by uninstalling and reinstalling it, making sure to remove all settings, and all files in %temp% , %appdata% and all regestries in regedit. it seems to be working fine now
@Garjion - do you have to remove and reinstall on all machines? I have a headless computer that I remote into from my personal laptop.
@Moonshot72 no i only uninstalled and reinstalled on my main laptop. I'm also running a headless server that i remote into but i didn't have to mess with it it seemed uninstalling on my laptop (that was having the issue) and reinstalling did the trick
Been using Teamviewer for years, now all of a sudden i can connect but only for less than a minute then times out and I can reconnect for at least five minutes.
Both computers have been updated to same version, internet service is great, no other note except that the session has timed out. Very frustrating.
I have a free-use license, but I am no longer able to use Team Viewer.
After I connect to my remote computer, I get disconnected with the following error message:
After waiting until the requisite timeout time, I try again, but get the same error message with one minute added to the timeout time. I have uninstalled and reinstalled Team Viewer, but still get the same message.
I am unable to connect my two computers. Any suggestions on how to fix this would be appreciated.
This just started happening so I rebooted both my home PC's and curious why it is happening?
I am not getting the flag that i am using it for corporate use, it just diconnects
I'm using the free version and cannot seem to hold a connection for more than 30 seconds at a time. I then get kicked out stating I can reconnect in 1 minute but it never works until hours later.
This is not for commercial use and is mainly used to remote into my friends / family PCs for very short amounts of time.
Connections are failing right away, I think it started happening today 4/20/21 . It says block till a time and even after that time the same message with another time.
I amhaving the same problem. I cant imagine why
Even after the blocked until time it does not work, repeats the same error and a later time
Getting the same error. Please help...
I keep getting booted out of my sessions with the licensing message as seen in many posts above. I try to reconnect after a couple minutes, and the time it will be blocked until just keeps moving up. This is annoying. Can't even find any way to contact teamviewer support to resolve this
I have a free version and every time I want to connect with another partner only gives me a few minutes, then it logs out from the system.
@Garjion @TeamViewer - I tried that just now and I get the same result: a timeout and my sessions close. I am giving it until tomorrow AM and then I am switching to "Third party product" or other tool. This is disappointing...
I am having the same exact issue.....I assist my grandmother with various legal issues on her computer and then all of a sudden today I receive this error....everytime I attempt to connect it kicks me out......any suggestions???
I received the same message every time I want to log in and also received a lot of e-mails every minute. I don't know how can I stop this.
A year ago I signed a paper and sent it back to Teamviewer that I did not use it commercially and they let me back in without timing out or getting the commercial use warning..
It seems every time I change my home network at all - even just get a new modem or add a router - I get timed out. That's where it is now despite my previous letter. Even double natting seems to over excite their method of detecting commercial se.
This is the same problem I am having with my Mom, she is in a assisted living home and she limited visitor access. I have no access. I do not use TeamViewer commercially, this program is how I can keep her computer up to date or help her with an issue if she encounters one. I would like to know how to fix this so I can continue to help her.
Where do I send this letter, to have this situation fixed.
Thank you so very much.
I use TeamViewer to manage my mother's laptop. But teamviewer claim to have detected commercial usage and have limited sessions to 57s, which is useless. Is there any way to get back to domestic use?
I use a VPN on my pc and connect to it on my phone/laptop and I continue getting a message saying I’m using the program commercial and blocks me
What dose it means "commercial usage"?
@Moonshot72 when you uninstalled it did you delete the registry files, and the files in %temp% and %appdata%?
I was helping my mother again... not some corporate **bleep**... **bleep** THIS... warn me... ban me... whatever... i'm done with this stupid software... it the millionth time it happens. Also, whenever i try at the time it says in that **bleep** window, it just adds a minute, tried at 12:43 and it popped with 12:44... and so on, **bleep**... SO **bleep** THIS SOFTWARE AGAIN...
I have tried re-installing teamviewer and restarting my laptop but still no luck. Even at the start of a new day I get this problem.
Sometimes I can connect but it kicks me out within a few minutes. Other times when I try to connect I get this error.
Still an issue...I appreciate the free version but this is the second time in several months getting Session Timeout within seconds of connecting to a remote PC.
[removed per Community Guidelines] Love the app but support family and friends on a monthly basis..
[removed per Community Guidelines]
hi my free account doesn't work. its keep saying commercial use detected
Submitted my reset form and now waiting 2 days for an answer. At least it gives me time to consider alternatives, I suppose.
I am being timed out immediately, what do I do to correct this?