Commercial use - Connection time out

I would like to see a one time Non-Commercial payment to unlock the program so our time is not wasted and more importantly the company time is not wasted on someone constantly reseting the free profiles. Just a one time fee that lets TeamViewer know that I use the program on the regular but it is not for commercial use so there would be no monthly charges. Or just charge a monthly non-commercial license fee and watch the customers bleed away.

I'm getting this for the 2nd time round.....it's really infuriating. Especially as I was 'warned' last time I posted the problem. I was contacted by someone (probably support) who apologised for the 'warning' saying it was an error but that I had to complete a form. I duly did that but I didn't get yet it was fixed.

So I've been using it for about a week and bang, I'm chucked out again!! I've completed the form (AGAIN) but that was 2 days ago and I haven't received any email. It would seem that there is a general issue which they can't fix but it is getting really tiresome, I can't access my personal machines round the house (they don't have monitors etc..).

And the weekend is approaching.....

I'm getting the same issue too

I am going to fix it after months of abasing myself in frint of these people, I am going to immediately Un-install, hope it does not screw up my computers and then install one of the other remote desk-tops that will work. Adios Teamviewer after many many years of enjoyment.

Larry May

having the same issue, connection drops out/ timesout after a few seconds and doesn't let me connect anymore for X amount of minutes (which increases each time i try to reconnect) years i've used this software and got others onto it aswell but this issue can't easily be resolved as i cannot submit a ticket and not much help actually seems to be happening from the looks of this post, i may have to ditch this software and recommend another that actually works as described without such hiccups as this is not the first time i have had issues with the software, such a shame too.

Me too. I've been using Teamviewer every week since March 2020 and I just started getting this issue today (Connection blocked after timeout). Very frustrating! I seem to be able to connect again briefly if I reinstall the app or sometimes when I restart. Was anyone able to find a solution?

Edit: I realized Teamviewer has been/is working fine on my Windows machine. Seems like this is a Mac issue.

Hello, I'm using the free version of TeamViewer so I can jump into my two home computers while at work. The problem I'm having is all of the sudden, when I get into one of my computers, I have only a minute or so before the session times out. Then it blocks me from getting back into that computer for a few minutes. Is there any way around this?

Ah ok that makes sense. I'll try connecting from my personal phone then. I don't believe I've had these connection issues through there. It's a bit of a pain to travel through the phone, but I understand the rules that are in place. Thank you for the clarification!

I am having the same issue but it is not a work computer, it is my personal computer and it just started happening. It have received no message that it has been flagged as commercial so what is causing this?

I am experiencing the same issue. It started happening out of the blue. I am using the free license version in my home between 3 separate computers. All are on my private home network. I don't have the ability to use a KVM switch due to distance limitation. I have been using the program for probably a year and a half and was not having any issues until the other day when I had logged into the TV program to do an update on my 2nd pc's windows op system. Within a minute the connection timed out and I couldn't get back in for several minutes with that noted message to upgrade to commercial.

How do I de-flag my account as being commercial?

Any help would be appreciated!

Tinbum was warned for this.

Warning 0 points Message from a moderator. This is NOT a warning, just a note. This topic has already been answered here : https://community.teamviewer.com/English/discussion/8284/commercial-use-connection-time-out/p1 You can request the reset for your TeamViewer ID here:

https://www.teamviewer.com/reset

Thanks and have a great day!

My post says I have been warned for the post by a moderator and says this has been answered and gives a link to the first page of this topic. I have done that already as I said in my post.

Please solve this instead of telling me to do something I and many other people have already done that doesn't solve it.

On logging in 0n 22 April 2021, for no reason at all, TeamViewer logged me out of the account after 1 minute, with the message “Connection blocked after timeout” and “You license limits the maximum session duration to a partner. Immediate reconnects are locked. Please try later or upgrade your licence”. This message repeated every time I logged in.

On investigation, I discovered that this was due to “suspicion that Teamviewer is being used for commercial purposes”. That is a nonsense! I have been using Teamviewer for personal use almost 2 years and have NEVER had reason to use it for commercial purposes. I only use it for 1 to 2 hours per week on average, and I am a retired person with no commercial Interests whatsoever.

I chatted with your sales team, who kindly sent me a link to get the account reinstated. I followed the process, completed the form, signed it and pdf’d it. On trying to submit it, the message came back “The form can only be sent in pdf format”. I tried several times, with the same result. The form IS in pdf format, but your system won’t accept it.

So after going through all of this I still don’t have TeamViewer.

Please could you resolve the problem, as this has gone on for far too long.

How do I unblock my connection to my desktop computer. I have had free service connection for several years.

I have been using TeamViewer since 2010 for "free" at first and later. I was a consultant and had my clients purchase TeamViewer so I could access home computers while traveling or working from home. Usually my clients did not have an issue with this. It was very convenient. Originally, Iooking for a service that let me access my personal computers when not at home or even across the house was how I discovered TeamViewer and in turn brought in several paying customers who in turn spread the word. That is advertising.

I understand that TeamViewer needs to make a profit and can't afford to spend time serving non-paying uses. But they should be honest. If they don't want non-paying users they should just say they will no long provide free services, or If it is a bug, just say it is a bug. I read in this forum that submitting the reactivation form has not worked for some apparently. I have not seen that anyone who submitted the signed request got back on the forum and said that fixed their issue. Maybe I missed those. And why doesn't the pop-up state to go to the forum or give a link to re-activate. I had to search this issue, which brought me to this forum.

I've submitted the pdf request form with my signature. The form actually timed out and quit on me twice. Once when I stepped away from my computer because my wife had a question and once again filling in the description box. Also the form and reference links seem to be related to “Commercial” use. My time outs and blocks say nothing about "commercial use". The replies I've seen from the community moderators seem a little testy. So much for "the customer is always right". But then technically non-payers are not customers.

I followed the instructions on the page linked below, printing out the .pdf, signing it, scanning it and uploading it as requested. They acknowledged receipt of the signed document and said my account would be reactivated as a "personal" account within 2 business days. It actually took them less than 1 day to respond via email stating that my account status had been reactivated. Remember that every computer has it's own TeamViewer ID (2 per connection, source pc and remote pc) and it may be necessary to submit the same document for the remote computer ID also. Hope this helps... good luck,

https://www.teamviewer.com/en/reset-management/