not receiving TeamViewer email

Options
James2119
James2119 Posts: 3 ✭✭
in General questions

I have a teamviewer account (not the email on this one) that needs a password reset and device authorization but the email that is sent to do this never arrives.

I have checked with my work colleagues and they all receive emails from TV so it appears my email address is block by TeamViewer (based upon what I have read on here)

So how do I get that done, is all I want to know as this is a terrible 1st impression!!!

Tagged:

Best Answer

  • JeanK
    JeanK Posts: 6,987 Community Manager 🌍
    Answer ✓
    Options

    The issue is that your account has never been validated.

    I validated your account now. Could you please try again? It should be working now.

    Community Manager

Answers

  • JeanK
    JeanK Posts: 6,987 Community Manager 🌍
    Options

    Hello @James2119,

    I have sent you a private message regarding your issue.

    Community Manager

  • James2119
    James2119 Posts: 3 ✭✭
    Options

    Thanks I've responded to it

  • JeanK
    JeanK Posts: 6,987 Community Manager 🌍
    Answer ✓
    Options

    The issue is that your account has never been validated.

    I validated your account now. Could you please try again? It should be working now.

    Community Manager

  • James2119
    James2119 Posts: 3 ✭✭
    Options

    Thank you so Much JeanK you are super!!! 😀😀😀

  • JeanK
    JeanK Posts: 6,987 Community Manager 🌍
    Options

    You're welcome @James2119 ❤

    Community Manager

Trustpilot

Categories

This Week's Leaders