cancel and refund.

maximuz
maximuz Posts: 5 ✭✭
in General questions

I would like to ask to cancel my account and refund, since I bought teamviewer last week May 13, the program does not work well on what I need, I believe you have this 7 days refund policy, I already sent a ticket your sales team but no reply yet ...

I doing this to make sure that my refund will still be valid since its within the 7 day refund policy.

Please let me know whats the update on my account especially your sales team.

Thanks.

Best Answer

  • JeanK
    JeanK Posts: 6,985 Community Manager 🌍
    Answer ✓

    Hello @maximuz,

    Please understand that we do not process any cancellation requests within the community.

    However, opening a ticket is the best option to do.

    As you have done it already, you only need to wait for the cancellation confirmation of our customer support team.

    Community Manager

Answers

  • JeanK
    JeanK Posts: 6,985 Community Manager 🌍
    Answer ✓

    Hello @maximuz,

    Please understand that we do not process any cancellation requests within the community.

    However, opening a ticket is the best option to do.

    As you have done it already, you only need to wait for the cancellation confirmation of our customer support team.

    Community Manager

  • maximuz
    maximuz Posts: 5 ✭✭

    Thanks.

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