Team Viewer License

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DaddyAF27
DaddyAF27 Posts: 4 ✭✭
edited May 2023 in Licensing

Hello!

We lost our corporate license. Now we have free version. But we paid for corparate. Can you u help us?

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  • Ying_Q
    Ying_Q Posts: 2,592 Moderator ☑
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    Hi @DaddyAF27,

    Thank you for contacting us and we are sorry to hear that.

    Can you kindly provide additional information about your license situation please.

    Are you able to log in your licensed account on TeamViewer?

    Do you need assistance on invoice resend or license activation?

    Look forward to hearing from you!

    Best regards,

    Ying

    Community Moderator/中文社区管理员
  • DaddyAF27
    DaddyAF27 Posts: 4 ✭✭
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    We can log in our account. But it write "free" instead of "corporate". So we cant work more than few minutes. Should We provide license information?

  • Ying_Q
    Ying_Q Posts: 2,592 Moderator ☑
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    Hi @DaddyAF27,

    Thank you for the quick reply.

    It is strange situation. Can you kindly share the license information please, so we may take a closer look into your case.

    Warm regards,

    Community Moderator/中文社区管理员
  • DaddyAF27
    DaddyAF27 Posts: 4 ✭✭
    edited June 2021
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    1 x TeamViewer Business Подписка

    Contract period: 26 июля 2019 - 25 июля 2020


    ***Information removed as per Community Guideline***


    we extendet this key, and upgrade it to coorporate version in 2020 after this key expire date comes.

    ***Information removed as per Community Guideline***

  • Ying_Q
    Ying_Q Posts: 2,592 Moderator ☑
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    Hi @DaddyAF27,

    Please avoid sharing personal information on TeamViewer Community.

    Since you have upgraded the license to TeamViewer Corporate, please contact the company administrator for license activation please.

    https://community.teamviewer.com/English/kb/articles/3573-all-about-the-teamviewer-company-profile#add-users-to-your-company-profile

    If further assistance needed, please ONLY share personal information via Private Message to community moderators.


    Warm regards,

    Ying

    Community Moderator/中文社区管理员
  • DaddyAF27
    DaddyAF27 Posts: 4 ✭✭
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    we find out something:

    We have 2 accounts (1 and 2)

    First account was old. Company was created there.

    Second account new, and we setup license on this acount

    We deleted company on first account where was free license.

    And corporate license dissappiared on second account

  • Ying_Q
    Ying_Q Posts: 2,592 Moderator ☑
    Options

    Hi @DaddyAF27,

    In this case, it is better to have TeamViewer support team to communicate and assist directly with you for the best solution.

    Can you kindly check your community message inbox for further communication please.

    Best regards,

    Ying

    Community Moderator/中文社区管理员
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