Connect licensed version 15 to free version 8

Hisolutions
Hisolutions Posts: 2 ✭✭
edited May 2023 in General questions

I have a licensed version 11 on 2 pc

The first one is running Windows 7 and when i connect to a free version 8 i got the message "Please make sure both sides are running a newer version, old versions will be discontinued soon". But if i press "Remind me later" i can connect.

The second on is running Windows 10 and when i connect to the same free version 8 i got the same message but i have only a button "Tell me how..." and not the "Remind me later", so i cannot connect.

I've tried to update Windows 10 version to the lastest version 15 but i cannot connect anyway.

What's the difference ? Why Windows 7 can connect and Windows 10 cannot ?

Thanks a lot

Answers

  • JeanK
    JeanK Posts: 6,987 Community Manager 🌍

    Hello @Hisolutions,

    There seems to be a hard block for Windows 10 devices.

    There is currently, no other solution but to update your TeamViewer 8 client to the latest version.

    Community Manager

  • Hisolutions
    Hisolutions Posts: 2 ✭✭

    Thank you @JeanK

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