Scrolling via mouse causes crash! Paid License
Having an issue with controlling a remote PC. All features work until you begin to scroll with the local mouse (on the scroll wheel). After scrolling, the session locks up and crashes. I've tried a system restore, Revo Uninstallation, clean updated installation, re-boot (obviously), and disabling UDP in advanced settings. This happens on 1 remote machine, and all local machines I've tried including mobile
Answers
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I have the same problem. It makes TeamViewer basically unusable.
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Hello @BSMEngineering and @Alimarin,
Which TeamViewer version are you running? 32 bits or 64 bits?
Please make sure to uninstall the 32 bits version and install the 64 bits version:
If this does not resolve the issue, please open a ticket:
Community Manager
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Hi, I have the same issue and notice this post is marked as resolved so wonder what the resolution was.
I am running v15.18.5 (64-bit) and only happens when I connect to a specific remote server.
I have already opened a ticket last week but still awaiting a response and quite desperate to get it running :-(
Thanks,
Dave
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Hello @IsoDave,
The post is not marked as resolved - there is currently no known solution to this.
I recommend attaching the logs of your server in the ticket.
This will increase the investigation/resolution time of your ticket.
Community Manager
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