commercial account converted to free
Dear team at TeamViewer,
Here is what happened:
One of my colleagues was using the free edition for personal use; say his email was a@b.com
Then, because of the lockdown, we decided to updade and I bought a commercial licence, say with email b@b.com
Because I could not connect with the remote PC that my colleague was connected, I went on my profile and I changed my email to his; so I changed my commercial account email from b@b.com to a@b.com
After that, the following rather funny thing happened:
- a@b.com is STILL a free account
- b@b.com does not exist any more!
In other words, the commercial licence... disappeared!
Will someone please be able to contact me, so that I get some help?
With thanks,
Dimitris
Comments
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Hi @tsingos,
Thank you for your post and welcome to our community.
Our system shows your account (b@b.com) still exists and is associated with your license as you haven't activated the license on a@b.com successfully. Please use your original account to log in again.
Should you change your account associated with the license, please reach out to our support team for assistance.
I hope this information would be helpful.
Best regards,
Fiona
Fiona_G0 -
Hi,
My account was converted from Commercial use to Free account. A license was assigned to me before but now it's gone.
Kindly assist to investigate.
Thank you.
0 -
Hi @marilyn_avila1,
Thank you for contacting us.
If you are assigned with TeamViewer license but the account has become a free account, kindly contact your license administrator for further assistance.
Alternatively, prepare your license information then contact support team for assistance.
Hope the information would be helpful.
Warm regards,
Community Moderator/中文社区管理员0
