Legacy License Key Activation

_C_B_
_C_B_ Posts: 2 ✭✭
in General questions

Hi,

I am attempting to activate a legacy license key on an account, using the link at the base of this page. "Still on a legacy license key? Activate license to account!"

However this link does not appear to work, I have tried it across multiple browsers and computers and tried deleting and re-creating the account no change.

TV_Activation.JPG

Thanks

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Best Answer

  • Ying_Q
    Ying_Q Posts: 2,587 Moderator ☑
    Answer ✓

    Hi @_C_B_,

    Thank you for reaching out on TeamViewer Community and we are sorry for the inconvenience caused.

    The function of legacy license key is reported bug and TeamViewer is working on the fix.

    You may try to activate the license with the activation link.

    Alternatively, kindly send your license information and email address via PM then we may raise a support ticket for further assistance.

    We thank you for your understanding.

    Best regards,

    Community Moderator/中文社区管理员

Answers

  • Ying_Q
    Ying_Q Posts: 2,587 Moderator ☑
    Answer ✓

    Hi @_C_B_,

    Thank you for reaching out on TeamViewer Community and we are sorry for the inconvenience caused.

    The function of legacy license key is reported bug and TeamViewer is working on the fix.

    You may try to activate the license with the activation link.

    Alternatively, kindly send your license information and email address via PM then we may raise a support ticket for further assistance.

    We thank you for your understanding.

    Best regards,

    Community Moderator/中文社区管理员
  • _C_B_
    _C_B_ Posts: 2 ✭✭

    Thank you for the reply, I will leave this issue with TeamViewer to work on and just try again at a later date.

  • Ying_Q
    Ying_Q Posts: 2,587 Moderator ☑

    Hi @_C_B_,

    Thank you so much for your kind understanding!

    We will also keep you posted when the issue fixed.

    Have a nice day!

    Community Moderator/中文社区管理员
  • Ying_Q
    Ying_Q Posts: 2,587 Moderator ☑
    edited August 2021

    Hi @_C_B_,

    TeamViewer developers had reverted the version of TeamViewer Management Console and the option of legacy license key should work again.

    Can you kindly try again to login to MCO and test the function please.

    Just in case the issue still persists, kindly provide the screenshot of the error message please.

    Thank you for your patience and understanding.

    Warm regards,

    Community Moderator/中文社区管理员
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