2 factor authenticator lost

Red24
Red24 Posts: 1
in General questions

Hello,

After factory resetting my iPhone, i lost my 2-factor authenticator code generator, and also do not have access to the backup code.

I created a new account for posting this message with a secondary email address, but would like to use my principal email address for my account like before.

I see there that I to have to make a post to solve my issue. 

Please let me know if any other information is required.

Thank you.

Comments

  • chase9
    chase9 Posts: 1

    I too reset my phone and lost the ability to get into my account. I'm fine with my account being deleted but I don't want it to just sit out there unattended. Let me know if someone helps you out so I can hopfully be helped too!

  • Tophernl
    Tophernl Posts: 1
    @chase9 wrote:

    I too reset my phone and lost the ability to get into my account. I'm fine with my account being deleted but I don't want it to just sit out there unattended. Let me know if someone helps you out so I can hopfully be helped too!

    Yes, I too have lost my phone (with 2 factor authentication app configured) and my recovery code. Also with the question to delete my account so devices connected with it are not unattended.

    How can I contact teamviewer support?

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