TeamViewer screen is garbled on launch...

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Starion
Starion Posts: 3 ✭✭
in General questions

Tried to use TeamViewer this weekend to help my sister with an email problem.

She went to the TeamViewer site, downloaded, installed. Upon first launch, she gets a garbled screen that we don't know what to do with.

Suggestions?

08283581-1054-4D0D-B253-9F112147333F.jpeg


Answers

  • Akiho
    Akiho Posts: 1,210 Moderator ☑
    edited October 2021
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    Hi @Starion,

    Thank you for contacting us.

    Please uninstall and install TeamViewer again from here.

    Also, would you check which operating system and TeamViewer version you are currently using. For more details, please read the knowledge article - Supported operating systems

    Thank you in advance for your understanding.

    Best Regards,

    Akiho


    Japanese Community Moderator / コミュニティモデレーター

  • Starion
    Starion Posts: 3 ✭✭
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    Have uninstalled and re-installed. No change.

    Brand new laptop, presuming latest version of Windows.

    Whatever TeamViewer version is being handed out from the TeamViewer.com main page.

  • Akiho
    Akiho Posts: 1,210 Moderator ☑
    edited October 2021
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    Starion

    Thank you for your response.

    Please reply this message which TeamViewer version and operating system you are using.

    Best Regards,

    Akiho


    Japanese Community Moderator / コミュニティモデレーター

  • Starion
    Starion Posts: 3 ✭✭
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    Windows 10

    TeamViewer 15.21.6

  • Akiho
    Akiho Posts: 1,210 Moderator ☑
    edited October 2021
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    Starion

    Thank you for your response.

    15.21.8 is a newest TeamViewer version, please kindly to install it from here.

    Hope this would be helpful.

    Best Regards,

    Akiho


    Japanese Community Moderator / コミュニティモデレーター

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