License active in Customer Portal but not in Management portal (Same account)

silvervanamets
silvervanamets Posts: 1 ✭
in General questions

Hey

When I log into Customer portal with my account it shows that i have a Premium license active on my account. However, when i log into Management Portal it shows no licence (Same account).

I am unable to create support tickets any more due recent changes on teamviewers side (Shows me that i have no license, even tho it is the same account!).

So, no idea what else to do. Kind of stuck..

Best,

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Answers

  • Natascha
    Natascha Posts: 1,591 Moderator ☑

    Hi @silvervanamets

    Thank you very much for your post and welcome to the TeamViewer Community 😊

    As I understood, you somehow lost your license activation for your account.

    In order to link your license again to your account, can you please try to find the confirmation email that you received when you bought TeamViewer initially. There is a button that shows Activate now! Please click on that button and follow the steps that are described in the following article in order to link you account to your license again:

    https://community.teamviewer.com/English/kb/articles/4326-how-to-activate-your-license

    Please let me know if the license activation was successful. I am really looking forward to your reply.

    I wish you a great day and all the best!

    Natascha 🙋‍♀️

    German Community moderator 💙 Moderatorin der deutschsprachigen Community

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