Problem when use api token

aryanto
aryanto Posts: 3 ✭✭
edited April 2023 in IoT Forum

Hi,

I'm having following issue when use api token:

Couldn't obtain updated tokens from MCO for user.... (error code 152)

and the above issue was gone after login into https://teamviewer-iot.com/en/ without renewing the token , and the issue back again after about 2 days... I am wondering does the token have expire time? because I never change my api token

Answers

  • mircea_c
    mircea_c Posts: 146 Staff member 🤠

    @aryanto

    I guess there were some updates happening on the TV MCO infrastructure and that is why you got the message.

    I tried now and is working.

    The api token, as far I know does not have a expiry date.

    Regards,

    Mircea

    Tech Support IoT

  • aryanto
    aryanto Posts: 3 ✭✭

    @mircea_c

    Thank you for responding. Today I tried, unfortunately the issue still exists

    Here is more detail about the issue.

    Regards,

    Bagus

    image.png


  • mircea_c
    mircea_c Posts: 146 Staff member 🤠

    Hi @aryanto

    Can you renew the api token on https://teamviewer-iot.com/ and try it out?

    Regards,

    Mircea

    Tech Support IoT

  • aryanto
    aryanto Posts: 3 ✭✭

    Hi @mircea_c ,

    It was working okay after I renewed the token but now the same error as above show up again.

    How to fix the issue?


    Regards,

    Bagus

  • mircea_c
    mircea_c Posts: 146 Staff member 🤠

    @aryanto

    sorry for the late reply.

    we are checking this issue.

    I will let you know when I have some news.

    Regards,

    Mircea

    Tech Support IoT

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