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Copy/Paste not working

Clack
Clack Posts: 3 ✭✭
edited July 5 in General Questions

When remoting in to users during testing of this TeamViewer, we noticed that we are not able to copy/paste passwords when the needed. Is this a function that has been disabled?

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  • JeanK
    JeanK Posts: 6,429 Community Manager 🌍

    Hello @Clack,

    Thank you for your message. ?

    The clipboard synchronization has to be enabled in your TeamViewer options to allow copy/paste.

    Please make sure the you have ticked the box Clipboard synchronization in the options of your TeamViewer client:TeamViewer options.png

    I hope this could help you. ?

    If not, do not hesitate to ask your questions here.

    Cheers,

    Jean

    Community Manager

    ---

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  • Clack
    Clack Posts: 3 ✭✭

    Hi Jean, I looked over the settings and Clipboard synchronization. I was on the corporate trial and it as now expired. I will contact Sale to refer extend the trial in order to troubleshoot this issue. We are testing this software to see if it will work for our needs and looking to purchase a remote assist product very soon.

  • JeanK
    JeanK Posts: 6,429 Community Manager 🌍

    Hello @Clack

    Thank you for lettings us know! ?

    If during the testing you hace any other issue/questions, feel free to ask your questions here! ✌

    Cheers,

    Jean

    Community Manager

    ---

    Did my response answer your question? Help out others and select it as the Accepted Answer

  • GusJ
    GusJ Posts: 1
    edited February 2021

    I have the checkbox ticked on both connected computers, yet clipboard transfer doesn't work. Is there anything I can try or look at?


    Gus

  • Sclarke
    Sclarke Posts: 1

    I am having the same issue. Most times, copy from local computer to paste in remote computer works (and vice versa) but at some point in the session it stops working. I have looked at the Advanced settings for connections to other computers for both my local TV instance and that of the remote computer. Both are checked "yes" to Clipboard synchronization. The only thing that restores copy/paste ability is to end the session and reconnect which is very disruptive and inconvenient. Please advise as to how to resolve this issue.

  • NebraskaUser
    NebraskaUser Posts: 1

    This copy/paste problem has been an ongoing issue for me with TeamViewer ever since I purchased my license back in 2020. I've got all the correct settings on all my computers. But eventually the copy/paste stops working completely. Both between computers and on an individual remote computer. I can't copy/paste from one computer to the next. I also can't copy/paste within a single remote computer. The problem happens on all my computers (3 of them). It seems that Microsoft Excel is the first domino to fall. Maybe Excel is more susceptible. I know Excel has a long history of copy/paste/clipboard problems.

    The only fix I have found is to break the remote connection, and then re-start the remote connection. There have been some occasions where I have had to fully exit Teamviewer on my local computer before copy/paste will work again.

  • optique-ti
    optique-ti Posts: 1
    edited July 2021

    This bug has been around for a long time. How long will your customers wait for your company to find a solution. It seems to me that the price of your product justifies that you make this effort quickly.

  • RamiRR
    RamiRR Posts: 1
    edited January 26

    This copy paste problem is still showing while using TV.

  • TheBear
    TheBear Posts: 1

    I had the same problem. I found this in the end.


  • SUNAS
    SUNAS Posts: 1

    I am with the recent version. 20/05/2022.

    Still the issue has not been resolved by Teamviewer. Even worst. I could not copy the content between applications on a remote computer. the only solution is to restart the teamviewer session each time and it becomes horrible.

    with the high price we pay when compared to their concurrents, Team veiwer should fix this issue.

    And strange no one from team veiwer has replied to this thread.

  • ab1
    ab1 Posts: 3 ✭✭

    Clipboard does not display on my tab

  • PetarG
    PetarG Posts: 1
    edited July 13

    Clipboard keeps "crashing".

    It isn't that the synchronization fails, but the clipboard itself stops working because I've tested it locally on the PC I was accessing remotely.

    **bleep** like this are the reason why we are going to switch to **Third Party Product**. Teamviewer is the worst.

  • johncmaguire16
    johncmaguire16 Posts: 2 ✭✭

    Hi there

    I have been having the same problem with copy/ paste. I have followed all the instructions given up in the comments section however still unable to copy/paste in excel. Can you please help.

    Regards,

    Rehan

  • KeithGregory
    KeithGregory Posts: 1

    Why are you not addressing this? Specifically to paste passwords into a login screen. Other products I use are able to do this. I have been a loyal customer for years. Not sure I'll stay that loyal if you don't listen to your customers complaints. All the "suggested" fixes are applied.

  • This has been a problem for YEARS. Why is this not fixed yet?