How to fix a badly registered Remote Access License with an existing login, not a new one.

Adrian_Krzyż
Adrian_Krzyż Posts: 4 ✭✭
edited May 2023 in Licensing

Good day.

I don't speak English very well, so I use google translate. Last year, my company purchased the TeamViewer Remote Access License PAC. Unfortunately, I used an existing login for registration, so registration went wrong and I'm still free version. I didn't report it sooner because of the language barrier and because I was able to use the program. Now I can't use it, but subscription is until November 22nd and I'd like to fix this bug. Please contact me so it can be fixed.

Regards.

Adrian Klimczak

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Answers

  • JeanK
    JeanK Posts: 6,984 Community Manager 🌍

    Hello @Adrian_Krzyż,

    In this case, you'll need to activate your Remote Access license.

    Please follow the steps described here:

    📄 Activate the Remote Access license

    Once activated, you will be able to use your license.

    Let me know if you need any further help.

    /JeanK

    Community Manager

  • Adrian_Krzyż
    Adrian_Krzyż Posts: 4 ✭✭
    edited June 2022

    Unfortunately, that won't help. I got an email with an activation link and logged in to my existing account, which was free but didn't change my status to Remote Access License PAC. I'm still free license.

    I have an invoice, I have a PAC license code, but I can't enter it anywhere. When I log into the TeamViewer Managment console in my profile, I have three things in the license tab:

    1.upgrade your account now (I would have to buy a second license)

    2. Activate the license, where it says that after the purchase I will get an e-mail and you can easily log in (I already did it, but something went wrong)

    3. Activate the license completely, but this is an option for other licenses and my code does not work there.

    I would like to be able to enter my account code somewhere. The link I got is a one-off, and if something went wrong, I can't fix it anymore.

    Pozdrawiam.

    Adrian Klimczak

  • JeanK
    JeanK Posts: 6,984 Community Manager 🌍

    Thank you for the details.

    I'll try to get you back on track.

    Just to make sure: did you receive an e-mail called Activate your TeamViewer Remote Access license or Your TeamViewer Remote Access License Activation?

    Community Manager

  • Adrian_Krzyż
    Adrian_Krzyż Posts: 4 ✭✭
    edited June 2022 
    I've got this:


Your TeamViewer license activation - [Removed by a moderator due to Community Guidelines]
Data: 2021-11-23 09:27
Od: "TeamViewer Accounting" <noreply-accounting@teamviewer.com>


    Drogi Kliencie,

     Dziękujemy za wybranie TeamViewer.

     Przeczytaj przewodnik dotyczący aktywacji licencji [1] zanim

    aktywujesz licencję.

     Opis

     SZT.

     TeamViewer Remote Access

     1

     [Removed by a moderator due to Community Guidelines]

     Obowiązują warunki umowy licencyjnej użytkownika oprogramowania

    (EULA) [3] i umowy o przetwarzanie danych (DPA) [4] .

     Potrzebujesz pomocy?

     Sprawdź przewodnik dotyczący aktywacji licencji [1] lub stronę

    społeczności dostępu zdalnego. [5]

     Udanych połączeń,

     TeamViewer

     TeamViewer Germany GmbH

     Bahnhofsplatz 2

     73033 Göppingen

     Germany

     Z naszym zespołem możesz się porozumieć w ponad 30 językach.

     Rejestracja: Ulm HRB 534075

     VAT: DE245838579

     Dyrektor generalny: Oliver Steil

     Dyrektor finansowy: Stefan Gaiser

     CMO: Lisa Agona

     > Zadzwoń do nas [6]

     > Wyślij zgłoszenie [7]

     > www.teamviewer.com [8]

     Niniejszą wiadomość wysłano z adresu e-mail no reply. Prosimy nie

    odpowiadać na tę wiadomość.



    perhaps it is important that this e-mail was sent to the chief accountant's e-mail address. she sent me and I clicked the link and logged in to my e-mail?

    Regards.

    Adrian Klimczak

  • Adrian_Krzyż
    Adrian_Krzyż Posts: 4 ✭✭ 
    Good morning. Are you able to find a solution to my problem?


  • JeanK
    JeanK Posts: 6,984 Community Manager 🌍

    Hello @Adrian_Krzyż,

    When you follow the activation process, do you face any issues?

    At which stage does an issue occur?

    /JeanK

    Community Manager

Trustpilot

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