Commercial use - Connection time out
Comments
-
I have been blocked from Teamviewer again... It seems like it happens every few months. I logged into my 87 y/o fathers computer because he was clicking on banking scam e-mails and I needed to evaluate what he did. I was connected all of 3 min and then got kicked out-- see attachment. I can't even remember the last time I used teamviewer to help him, so I am not sure what caused the issue this time. The last time I asked Teamviewer to check my log. I only help family (99% of the time it is my father) I occationally help friends--but very rare.
I am not in IT, I have never used it professionally. I am a surgeon. If they want to end the Free Version that is OK, but I just need to know so I can try to find a replacment. My father is not very computer savvy so I need to set it up.
0 -
I recently updated to Mac Monterey 12.4. Suddenly (coincidence or not) I can no longer help my 90 year old father on his computer. It tells me I have been flagged as commercial. I have NEVER used it for anything except helping my father. I cannot reset at the upload link won't take it. I am so frustrated. My poor dad is more frustrated as he wants help on some things and I am unable to access for more than 3-4 seconds before it kicks me off. What do I need to do???
0 -
Like most of you, I am having the same issue. All 3 of we adult kids have remote access to our Dad's PC to help with various things...opening files, finding something filed on the computer, scanning remotely to his computer with him loading the scanner. He is 90, nearly 91 years old. I have not been able to access his computer for more than a few seconds in the last several weeks. I have successfully (once) filed the reset. BUT...when the email came that I had been reset to free, I will still getting the commercial notice and kicked out. At this point, the other two of us can access...HOWEVER, I am the one retired and mostly able to help. I truly need access and it is truly PERSONAL.
There has to be a way we can collectively get some help for this.
0 -
Hi,
I only use teamviewer for my parent's computer and my internal computers (so I don't have to run downstairs to work on my plex server) and I keep getting kicked off of teamviewer because of license issues. The errors state that I can't use the free version for professional services. I have never used teamviewer for professional services. In fact, the error first came up when I was connected to my own internal computer (that is downstairs in my house).
This is pretty frustrating when it happens when I am connected to my parent's computer. I have been a teamviewer user for over 20 years and would much like to resolve this. I have watched several youtube videos on how to resolve this but they have not worked
0 -
So apparently, I've been blocked, or my remote access time has been reduced as apparently TeamViewer has noticed my usage is providing professional services. I'm here to tell you that while I do provide professional services, I do not use TeamViewer for professional services, rather to assist my disabled grandmother and my father who do not have Mac devices. So, since we are here, I need someone to change my license back to what it was so I can continue assisting my disabled grandmother. Thanks!
0 -
How can I chat to a support agent?
I have a free account but it keeps logging me out in 30 sec?
0 -
my situation is even worst i cant even submit the reset request.
0 -
Hello
I only use Teamviewer for private purposes. It is a very useful tool for me. I have a 75 year old mother who uses a computer and sometimes needs help with some applications...
I got the message COMMERCIAL USE DELETED. Now I can no longer connect to my mother's computer. What did I do wrong?
Maybe I connected it wrong? Please verify thats decision. I am not using TeamViewer for commercial use!!! Thanks
0 -
I am unable to do remote control facility. It shows me the message that I am using TeamViewer for Commercial purpose, so buy the plan. But I have never used team viewer for commercial purpose. I have only helped few of my friends and family. please let me know how i can again use TeamViewer for free, even just for one fix ID
0 -
I have received two emails stating thing have been unblocked. Tried to connect today, the attached email came up. I was logged off after 30 seconds.
Since we have no way of contacting them, I have no idea how to proceed.
0 -
I have been using Teamviewer not commercially and it now says that it is
0 -
I had used TeamViewer in the past and tired the trial version. Now that I am the only one left in my company, we don't need the TeamViewer Business. It would just be me every now and again logging in remote, so I wanted to downgrade to the free version. However, my computer is still asking me to buy a license even though I have uninstalled and reinstalled with a different e-mail address.
Can someone please help? TeamViewer doesn't seem to want to talk to me since I'm looking for a "free" service I guess :-(
0 -
Same problem as everyone else here! I'm using both a commercial license (provided by my employer) as well as a personal free license. Your system today decided, out of the blue, that I was using my personal license for commercial purposes. The personal license account only has a few computers (my own as well as my brother's and dad's, in case I need to help them) so what made it determine that I'm using it commercially?
And why oh why would I ever be trying to "cheat" like that when I have a commercial account, too?
Anyways, I've submitted the form. I hope this situation resolves itself soon.
0 -
I have filled in the form twice, both times receiving successful reset emails.
I am logged into TeamViewer on my heavily locked down work machine and use it to connect to a home machine where I can freely search the web, check social media, etc. I only use TeamViewer per the free stipulations, to support family and remotely connect to my own machines.
How to I regain the use of TeamViewer?
0 -
Hi there, I have submitted the paperwork twice for my TeamViewer IDs, both times receiving an acceptance email. However, I still have the persistent message stating that I am likely supporting people professionally.
I have TeamViewer installed on a locked down work PC and use it to access my personal PC when I'm away from home. I also support family members. There is no commercial use with my account.
How do I unblock myself? Having followed the guidance twice over the last month, with nothing changing, I am a bit stuck!
0 -
Hello,
any idea how to get rid of commercial use detected? I am not using teamviewer commercially, it is just personal use with the family..
Thanks
0 -
Same here it is so frustrating! I have requested twice now to have the restriction removed with no change to the users added and hardly ever use teamviewer - only the odd occasions when Im helping family. They appear to make it near impossoble to be able to contact someone regarding this.
0 -
Hi, posted twice today but they're removed.
Please advise, as a free user, how can I get support regarding "commercial use"?
I have followed the process and submitted IDs twice but still have the error - now I can't ask the community for help either?
0 -
Hello @cridtv
Thank you for your post, and welcome to the TeamViewer community!
I took a look and can confirm that no posts of yours were deleted; rather, they were merged into a similar thread. Your comment can be found here.
Please know that, as moderators, one task is to maintain organization in the support community by merging posts of similar topics together. As mentioned in this earlier post, posts of similar topics are merged for better visibility:
You can find more information in our User Guidelines.
That said - regarding your post, you mention connecting from a Work PC - as I mentioned in a recent thread (and the linked blog post), any connections from a work PC do require a license:
More than likely, this would be what causes the re-flagging of the devices in the connection.
We apologize for any inconveniences.
Josh P.
Senior Community Moderator
---
0 -
@TeamViewer, just be honest and say you don't want to support free use. Pretending to "detect" commercial use and making it nearly impossible to contact you, unless you give out a lot of personal info, along with your signature, is really scummy.
0 -
Even though I have used TeamViewer for a few years, for the SECOND time I am be accused of using TeamViewer for Commercial use. That is not the case, and I am not a commercial user. How do I contact TeamViewer Support so that I am allowed to continue to use the product for personal use? Please Help.
0 -
I am beginning to think THEY do not want free usage. I too have used TeamViewer for years and only use it to communicate between my local computers on the SAME IP address. I use it between my wife's computers and my own.
0 -
Dear TeamViewer,
I'm a privat person, I use my computer at home, it is no business PC. I cannot help my sons, becouse the connection will always broken.
What can I do to use Teamviewer?
Thx, Janos Hoffer
0 -
So they reset my license but, unfortunately, this only semi-fixed the problem. On one computer that had the TeamViewer host, I got some message about using a customized host and that I should upgrade my license. Reinstalling the host thankfully fixed that. But then I noticed another issue: While I could connect from one machine to another, doing the reverse popped AGAIN the same "COMMERCIAL USE DETECTED". Before that, it started telling me something about repeated connects and how I should upgrade my license.
I strongly suspect this has to do with the fact I'm using both a commercial and a free license from the same TeamViewer ID (which is unique per computer - and not per license). This must be confusing the system.
TeamViewer keeps putting obstacles to the free license and misses no chance to tell the user to upgrade their license. For that reason, I have to agree with the user above that said they probably don't want to have any more free users at this point.
0 -
How do I get Team Viewer to not limit my time on a certain computer because they are suspecting that I am using it for commercial use which I am not. I have a poultry farm and I use it strictly to communicate from my house desktop to my laptops at my farm office to receive info from them.I tried to send that commercial form but have no idea how to draw the signature off a desktop which is required.Gets kinda frustrating! Thanks Dan
0 -
I submitted the form to say that I am not using TeamViewer for commercial use but I made a mistake. I put in the wrong ID and now every time I try to submit the form it automatically submits the same form with the same wrong ID. I do not have any opportunity to fill it out properly. Can you tell me how to resubmit with the the correct ID?
0 -
I use team viewer to check on a computer (Windows 10 file/media store) that sits idle in my basement.
Team Viewer consistently tells me I am violating terms of license.
I keep telling them 'No I'm not'. They claim to unblock me, but most of the time they do not.
This is getting to be old **bleep**.
I am well within the license for the 'free' use. I use it only for personal use, I do not connect to any computer outside my home, and I do not use it for anything I make money on.
How do you get the bozos at Team Viewer to fix this? I've been complaining for more than a year, and they seem inept to fix this.
I need to add. I use Team Viewer maybe 1 or 2 times a month, that's it. It runs 'always on', but I only actually use it rarely.
0 -
we help an elderly lady who is 90 years old to use internet connection, We have been doing this for two years now. Now the system says that the time to take advantage of the free version has run out. I had perceived that there was no "time limit". Thank you for your answer // Best regards Kalev Laanemäe, Karlskrona, Sweden
0 -
all was working well for me, suddenly I get this message when trying to connect:
"it seems there might be a licensing problem with your connection partner.
connecting to this device request a valid TeamViewer license for your or your connection partner"
why do I'm getting this?
I'm using the software for personal use only, also when I'm able to eventually connect the connection disconnect after 2-3 minuets.
0 -
I get blocked for a couple of months and then suddenly it all works again. My mac downstairs is now blocked. My PC upstairs worked but now it is blocked. All I do is help people maybe 3 times a months configure their routers so they can open a port and share data. I have no idea how to "see" any responses as every time I get to the "Community" it is a different looking page. I asked this question earlier on a difference "Ask a Question" page. I someone can email me at [removed per Community Guidelines] with some sort of answer, that would be great.
0
