I have a Business account but on the screen its says free account

LionelSAP Posts: 1


I can not access to my computer from a remote area.

Altough I have a business account, on the screen its says that I have a free account

Dont know how to solve this


  • JenW
    JenW Posts: 796 Moderator
    edited July 2022

    Hello @JackUmans,

    Welcome to our Community! 🌍

    Please make sure to be logged in TeamViewer with the correct user account, the one that is linked to your Business license.

    You can check out our video in our dedicated article: 🎦 Log in to your TeamViewer Account

    Let me know if you need further assistance,


    French Community Moderator