Commercial use - Connection time out

Hello,

I've been waiting a little over a year for a commercial use reset so my son can help me with my phone. There's no way of submitting a new form, and no way to contact help.

I feel like my only option is to complain to the state office of fair trade because TeamViewer is offered for free for non-commercial use, but I can't use it. That seems like overkill, but there is no other option.

Does anybody have any idea how to get a commercial use reset done, or do they not do them any more?

Hi,

i've done it using my cellular today, chrome. Same result.

My provider : Orange.

Regards,

TAJABOA

**beep**

I use Team viewer only to manage my old parents computer and now team viewer don't allow me to connect.

But In 2020 while covid lockdown, I had to use my personnal computer to work. And I used a vpn for connecting to my company network.

One day I used TV a long time while configuring my parent remote computer and maybe the remote plus the VPN trick the auth system.

It's possible my company use TV for admin too.

Is there a way to get back a free licence or is it dead for good ?

I uninstall my version, use the direct launch, it's the same.

Hi!

I am wondering if you could advise me about an issue with my account access. I am using TeamViewer for non-commercial use between my phone and my personal computer/server during my holidays. For some reason from yesterday I got a message every time to connect that is detected a commercial use to my account and I can have only a limited access. I don't know why it believes that I have commercial use but it is true. How can I resolve this issue please?

Thanks

I filled in the PDF for noncommercial use last week to continue private usage.

But nothing happend until now. When i Try to fill and submit the docoment again i get only my last document to download.

How can i clear the request and fill in again to ensure my data are valid entered and how fast did i expect a reaction

Bump.

Please fix the important Windows 11 issues. Please test it on real hardware like elitedesk 805 g8 or so.

Connection to Windows 11 in a virtual Machine works good. Connecting from W10 Work PC to new W11 Home PC is horrible.

Screen stays black for a few seconds before you can login and gets completly black again after typing the password.

Changing optimization from speed to quality or vice versa and the screen should be viewable again.

Only parts of the startmenu are visible and moved like on seltzdesign picture. Hitboxes for buttons stay where they should be.

I can't scroll in the windows setting app. Scrollbar moves down but in teamviewer the windows stays like nothing happend.

Some sort of refresh or redraw system seems to be buggy.

Overall performance got also worse. Scrolling inside of Edge or Firefox is very laggy with W11 Elitedesk 805 G8. W10 -> W10 with Elitedsk 805 G6 works good.

With best regards

Orth

wrongly identified as commercial use - cannot send reconnect request. I fill in the form, click 'generate pdf & send' and nothing happens. Using Firefox without ad blocker and with caches etc cleared

Hello,

I am new to using TeamViewer and all of a sudden I keep getting the notification "Sorry for the interruption. Unfortunately, we will have to limit your usage of Teamviewer

because the usage pattern suggests that you have been supporting others professionally." "Your TeamViewer" session has been timed out and will be closed.

I use mac OS system and have my iMac and Macbook pro linked together, but cannot use it on either device at this time.

I have tried to uninstall and re-install. This did not work.

Is there a way to get this reset?

I'm having the same problem. I use my free license to help both my elderly parents with their computers. This keeps me from going to their house several times a week sometimes. Recently, when I tried to log in, TeamViewer said that it looks like I'm using the free version to make money and that I need a commercial license. I have never made a dime from this license. How can I get this streightened out?

Hi, 

for some reason you identify my account as biz usage, this is not correct,

what do I need to do/send to fix it ?  who can I speak with , site does not help at all.

I cant use the product because of it, Im using it maybe once a year when im on vacation (as I am right now) and need to control my home laptop, 

and maybe once a year to help my wife (if she is on a trip) or her parents' laptop , if they have a problem (so far never done that) 

Hi I was helping my dad get back onto Team Viewer remotely. He's 90. by the time we got him logged on, I;d hit connect lots of times, and it looked like I was doing it professionally, so I got locked out and told to buy a license. can this be changed earlier than the usual amount of blocked time?

I have been using Teamviewer for some time but only occasional use from one computer to another. Recently it disabled me from using as says I am using for commercial use which I am not.

It seems I cannot contact support unless I have a license?

How do I reach someone who can resolve this problem as I need to get into my home computer...

I've been using Teamviewer to help my 90 year old grandmother for the past 2-3 years.

Today I was blocked with an error message stating that I've been using my license for commercial use though i strictly use it for supporting my family.

How do I unblock my user?