Support not available?

boogismcdoogis
boogismcdoogis Posts: 1 ✭
in General questions

Chat ended after sitting in queue and is no longer available.

The submit a ticket button doesnt do anything but make the browser page spin. It was extremely hard to find by the way.

Whats going on?

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Answers

  • JoshP
    JoshP Posts: 894 Community Manager 🌍

    Hello @boogismcdoogis

    Thank you for your post, and welcome to the TeamViewer community. Sorry to hear you are having trouble reaching our support teams.

    I have verified that the ticket portal is operational and accessible. Please clear your cache and cookies and try again. Should the issue persist, please try on another device or cellular network, and also let us know the type of browser used.

    📌Note: Please ensure you are logging in with a licensed TeamViewer account

    I have also confirmed no issues with the chat access - could you please let us know your location as well? Should the issues persist, please know you can also find local numbers to reach licensed support here:

    https://www.teamviewer.com/support

    If you wish to provide more information regarding your issues here, we are also are than happy to assist!

    Thanks in advance for any additional info!

    Josh P.

    Senior Community Moderator

    ---

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