Commercial use - Connection time out

Hello,

I have a free team viewer account which I have had for years. In 2019 my account was flagged as commercial, and I had contacted support and they deemed my account was in fact personal and re-set my account to free. However it never got fixed and I just have dealt with the 5 minute sessions. I have 3-5 machines on my account as I support a few family members with help, and whenever I connect to their machines, everything works, however when I remote into my computer I am only allowed the 5 minute windows before it kicks me off. Why is this still happening and how do I get this resoled. Thank you.

Please respond with a solution for me. thank you

I had a similar issue maybe a few years before 2019 and kept getting locked out. Support never responded to my repeated attempts to convince them that I'm just a regular free user for personal use. But then, it just started working again so I just dropped it and it has been working fine ever since...until today.

Now, all of the sudden when I try to connect to my laptop from my desktop on my same home network, I first get a popup that says something like, "We're sorry for the interruption. Unfortunately, we will have to limit your usage of TeamViewer because the usage pattern suggests that you have been supporting others professionally."

**bleep**? It's just me. I'm the only user and I only have it running on two computers as I mentioned above. The thing is, I can still access my laptop remotely with the app on my phone. It's only when I try to use the desktop PC app that I get the popup. The connection will timeout and if I try to reconnect I get another message saying,

"Connection blocked after timeout. Your license limits the maximum session duration to a partner, immediate reconnects are blocked. Please try later or upgrade your license. Connections to this partner will be blocked until XX:XX(time, typically 1 minute in the future).

I have just been using TeamViewer the same way I always have for almost a decade now. This is crazy!

Hi.

I have been using the free version of TV for many years with great success. Yesterday I upgraded my PC and had to re-add it to the account. Now, the session is automatically ended after 5 minutes. How can I avoid this?

Jan.

So once in a blue moon I need to use this tool, and almost every time I get blocked.

I have 3 mac and 2 dell and several iPad and a phone. Can the process which blocks the account be a little smarter to realize it is not commercial use?

Honestly, this was a useful tool many years ago, today I solved the situation using Google Remote Desktop, why should I use TeamViewer anymore? If when I need it I have to use something else because I get blocked.

Time to move on

I've been getting the same thing the last few days. SO MANY posts about it leads me to believe this is a much bigger issue. TV seems to be flagging/blocking many free accounts for commercial use when clearly they are not being used in that manner. Certainly not in my case, with only two personal computers both on my home network.

I've gone through the repair process to declare your account as for personal use. I included both the TV IDs affected. Was surprised that I got a response email the next day saying the reset was approved. Unfortunately that did not solve the problem. Restarted both computers and logged out/in both TV apps, but still get the popup/etc. I did another reset request and got another response even quicker with the same approval message, but yet even after waiting more than 24 hours, still getting the popup.

BTW, this is only happening when trying to connect using the desktop app on either of my two computers. I can still connect via the mobile app on my phone with no mention of commercial use at all.

This leads me to think that there may be some bug/issue with the current version of the desktop app. Maybe not as this seems like something that is handled server-side, but why would it allow me to connect via mobile no problem? What's the difference, the account is the same?

They need to fix this asap as it's really seems to be affecting a lot of people.

What do I need to do when I am not able to connect a usual device? I can connect for only 1 min

Sir,

my ID is 861 xxx xxx and i have non commercial version 15.37.3 (64 bit) installed. The computer I communicate with at elementary school has ID 1 237 xxx xxx as well as ID 202.xxx xxx.

In the last couple of days I have been warned that I should use the commercial version and I am disconnected after 5 sec.

What happened??

I previously communicated with the same computers for a maximum of 5 hours in total starting from October 2022, the duration of 1 section a maximum of 30 minutes?

Gentlemen, what are your criteria for the remote control of those computers to classify me as a commercial user.

The monitored software should not have access restrictions.

A rational explanation please, if you have one at all.

Greetings

Hi am trying to connect to my friend computers and everyone pc that i try to connect show up always this error.

I already tried to reinstall it and update it and nothing. i already saw people with the same problen but i can't solve it.

Error: Connection Blocked

Same here. I submitted a request a long time ago and the "fixed it" but it's back again. I can connect from my tablet but not my Mac. I only connect to one computer, my 89 year old father. This is really annoying.

Every time i get the same Message, that i can not use TV because i use it for an company.

On this Notbook i never use TV before. The last time i use TV is bevore 3 jears only private.

Why i get this Message ?

I have also experienced the same issue. Why has it is become a majority issue? I had done every possible thing but still, it is unfixed.

My free account has been marked as "supporting others professionally" I only use my account for family and home. But I do have a company account that I use on the same laptop I must have connected to a work PC while still logged on to my personal account. I sign in and out of different accounts depending on what computer I need to get to. So this is why I assume it's been flagged. I get companies to sign up for paid accounts all the time, I work in IT and I know how important licensing is and remaining compliant. Would be great to be able to continue to use my TeamViewer account but support is behind a paywall now. Any suggestions?