Commercial use - Connection time out

I just tried it too, to help my son in another town fix his PC, but the session ended after only a few seconds, and told me I needed to buy a license. We didn't understand, as the company still advertises TeamViewer as "free for personal use".

We tried it again, though, and were able to stay connected for at least 10 minutes, which was enough time to help my son. So I think we just had a faulty connection the first time, and that's why the session ended. Don't give up on it... It's a great app!

I've been using Teamviewer for non commercial use. Mostly I use it to help my mom who lives on the other side of town. She is non technical, but I've helped a sister in law and also a friend out in the boonies in Arizona. But 99% of my usage is to help mom. I'm always using Teamviewer from home to connect to her at her home, so we're not talking about lots of IP addresses here.

Now Teamviewer Corp has locked me out saying they think I'm using it for commercial purposes. What was my offense? I tried using Teamviewer on my Mac instead of my usual Linux Mint system.

So what gives? Does Teamviewer not want computer enthusiasts as part of their community? Is it not in their realm of possibilities that a user might run something other than one operating system in their home? Guess what? I've also got a Windows box, and a different Linux laptop. Woo woo big woopie. I guess the Teamviewer algorithm thinks I'm running a data center.

Have I no recourse? A friend suggested I set something called Tailscale up on my mom's PC, but I'd prefer using Teamviewer because she is not technical, its easy for her to use, and depends on me to help her on her PC ALL THE TIME. Teamviewer has been great, but now not so much. It would be great if I could get someone at Teamviewer to study my pattern of use and determine that I in fact am not a commercial user. It would be easy to see if a humanoid would look at my logs. Are we doomed in life to be forever governed by fallible algorithms?

I just started having the same problem today as well!

Hoping the team at TeamViewer can help get this sorted out for all of us! I use TeamViewer only for personal use, to connect to home media servers and to help my mom who lives in another city!

Hey He keeps telling me that there is a problem with personal use, and I don't care. Why does he keep suspecting me? How do I fix the problem?

I have been a free Teamviewer user for over a decade supporting family and friends in their 70s & 80s, plus an aboriginal community group to whom I donate my time. I am in my 88th year. Over the years I have been terminated a number of times because I help too many people, suspected of profiting. No, I do not charge for my help of the elderly. Previously I have had the ability to have the Teamviewer help sessions restored. Access to support is generally denied, only for paid licenses. I notice standard membership is unviable in that it appears that there is a limit on those supported/helped, limited to 3. Additionally, it is not viable for me to pay the monthly fee for donated time.

I am seeking to enable my ability to help others restored, again.

I'm using TeamViewer for personal purposes "Free account" for many years . 

I access my pc's at my home and my frends. 

nowadays i am trying ro found best OS to my oldest laptop and i try many OS vith teamviewer.

Suddenly I get flaged for comercial use.

I had this problem years ago, but I don't remember the solution.

Can you help me with the solution?

ucarov

Normally everything works fine connecting to my desktop from my iPad. however this weekend i'm getting a error that disconnects me after about 30 seconds of being connected to my desktop.

the error on the iPad is this

Unable to connect

A connection could not be established

Connection blocked.

you reached the maximum session duration to this teamviewer ID please try again later.

Connectios to this teamviewer ID will be blocked until X time

(there is a more info button)

when i click on it, it's telling me i should upgrade my license.

i'm connecting to a windows 10 system. no servers

I'm trying to use TV to connect to my dad's computer and I am able to connect but after about 15-20 seconds it disconnects me claiming I timed out. If I try to reconnect it tells me that immediate reconnect is disabled and to try gain after a minute. I am using the free version but I am not getting a message saying I was flagged for commercial use or anything like that. If I wait a few minutes and try again I can connect no problem, but the same thing will happen. After about 15 seconds it says I timed out and can't immediately reconnect.

To assist the my ID displayed in Teamviewer is [Removed as Community Guidelines] hope this helps.

Hi. I am using quick support with a friend. I helped he download the latest version of TeamViewerQS on her Win10 PC. When we start a session (she trying to share her screen with me), I get the error shown below. She had the full version installed previously, but I uninstalled that. How can we resolve this? Thanks.

Hi. I have a computer in my dorm in college and now I am home. I used to have access to my computer through teamviewer, but recently it started to show "there is a problem with the license" and immediately disconnects my connection. I am wondering what I could do with this?

Have submitted the form required - fingers crossed :)

Hi,

My name is Brian [Removed as Community Guidelines], and I have a TeamViewer account under this email address: [Removed as Community Guidelines].  It's the same email address that I am writing to you from today.

I am getting an error when I attempt to use the computers on my Contacts list. The error message says, "We apologize for the interruption. It looks as if you're trying to support others professionally, and we can't allow this. Your usage of TeamViewer is being blocked."

That's not so! I'm an astrophysicist, and I have multiple personal computers at multiple locations. Right now, I am at the coffee shop and I am trying to access the computer in my lab. But it is not letting me.

Can you fix my account please? I am only using TeamViewer for personal use. Thank you.

(P.S. The second picture shows a message that appears when I connect to one of my remote computers and then it disconnects after, like, 30 seconds, saying that my session has "timed out," and then it says connections to the partner will be blocked until 20:58.

What rubbish! You know, times are hard and people are trying to pay rent and buy food and you're grubbing license money from free users.

Regards,

Brian

I am trying to connect to a pc i just bought. I have 3 laptops and 5 PCs that I work on with my wife including the one at my office. I tried to setup REMOTE CONTROL with the new PC and messed up on setting it up. Now my viewer says i have too many connections. How do I correct this?

Thanks

I have no idea why this message pop up. I'm a college student using this to do my research on lab's windows computer, and this message popup. Then, they block me from access and force me to by their product. How should I solve this? :( Or are there any similar software I can use? I don't know how to ssh windows computers...