quicksupport module ID starts with "s" and it seem not to be able to receive connections

HotlineChris
HotlineChris Posts: 1
edited May 2023 in General questions
quicksupport module ID starts with "s" and it seem not to be able to receive connections

Comments

  • tvsrl
    tvsrl Posts: 3 ✭✭
    I have the same issue. Does anyone knows how to sort this pb?
  • tvsrl
    tvsrl Posts: 3 ✭✭
    Using TV version 12.x
  • tvsrl
    tvsrl Posts: 3 ✭✭
    It seems that a colleague recently applied an update (20/09) in our TV account for our customised version of TeamViewer QuickSupport software activated the following option:

    "...Automatically add users to a group in your Contacts list..." with the preset list set to "NEW-1"

    This option transformed the Your ID number into a Session number prefixed with letter 's' when end-users started our PC Support software.

    The problem with session ID is that it does not allow to choose authentication type such as Windows allowing to connect to machine as a local admin, allowing us to enter local admin password when required for admin task requiring elevated permissions on a machine where local end-user running TV QS may not have admin rights.