Missing Computer and Contacts groups on list

Voxel
Voxel Posts: 2
in General questions

Hello
I cannot see our client groups, in account management, also lack groups list in application window "computers and contact". I'm a Owner of a license.

Comments

  • Chiron
    Chiron Posts: 229 ✭✭
    • Have you logged into the Management Console?
    • Are you listed as a company administrator in the management console?
    • Is there another administrator?

    Sounds like you need to share the group with your user account. Being a company admin does not give you access to ALL groups by default.

    Edit the group share, a pop up will give you option to add your account.You may need to login as a different admin to do this.

    group share.png

    I don't work for TeamViewer. I'm just a user.
  • Voxel
    Voxel Posts: 2

    The answers for your questions.

    Yes i loged into the Managment Console.

    Yes i'm listed as a company administrator in the managment console.

    No there is not another administrator.

    PS I'm wonder is there a some possibility to backup existing contacts and computers list? if answare is yes please explain me how to make a backup.

  • Chiron
    Chiron Posts: 229 ✭✭

    I contacted TeamViewer Support to double check about backing up content.

    "Thank you for contacting TeamViewer.
    That is not possible at this time with TeamViewer. I will forward your suggestion to our product management."

    I am wondering what would happen if the company re-branded and everyone got new email address. Is there no way to migrate existing info?

    I don't work for TeamViewer. I'm just a user.
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