you are blacklisted or not whitelisted by this partner
I use Teamviewer to connect to my mother's computer whenever she needs help. Untill today I had no problems. Today I got a message "you are blacklisted or not whitelisted by this partner". According to previous messages I checked the security options which are as follows:
checked box near 'allow easy access' (to me)
black and white configuration - "deny access..." is checked but nothing appears in the frame which should include the names.
Can I do anything without physicality accessing my mother's computer?
I would appreciate your help.
Comments
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Were you able to connect and view the settings of the remote computer?
I don't work for TeamViewer. I'm just a user.0 -
Thank you.
I was able to connect and operate the computer including browsing and use windows. I am not sure what you mean by "view the setting"...
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no
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