I am not satisfied and would like to return. How to cancel my license. I am still on my 7 day money back guarentee period
Hi there,
thanks for your posts. It´s sad to read you want to cancel.
However, we have a Knowledge Base article that gives you info all around a teamViewer subscription here:
This article also explains how to cancel:
For your security, all cancellations must be submitted in written form, by submitting a ticket. Written requests must be received by TeamViewer at least 28 days before the end of the initial subscription term or any subscription renewal term.
I hope this helps you.
Best, Esther
Hi @下田潔司，
Thank you for your post. We are unable to affect or provide direct support in cancellation or licensing issues here in the community, for security purposes. Cancellation requests must be received in written form, which is easiest via the ticket system:
Hello @stefanoc
Thank you for your message.
Unfortunately, you cannot cancel your subscription on the Community.
The only way to cancel is to submit a ticket via this link: Open a ticket now!
I thank you in advance for your understanding.
Cheers
Jean
Found out the 29th my subscription was expiring logged in to cancel and they would not allow me to cancel without paying for next year, knowing full well I have no use of the product anymore, have actually not used it in months. Hope some of you get to read this before they remove it, or of course not post it at all. IT'S IMPORTANT TO KNOW THIS IS AN EVERGREEN CONTRACT AND WELL INTO THE BELLY OF THE EULA IS A POINT STATING YOU MUST GIVE 28 DAYS NOTICE (2 DAYS SHORT OF THE LEGAL MAX IN GERMANY) AND THEY DO NOT INFORM YOU OF THE IMPENDING RENEWAL. HERE IS THEIR ANSWER TO MY REQUEST TO TERMINATE
NOTICE THE USE OF THE WORD REGRET WHEN IT IS ACTUALLY BY DESIGN AND THE SIGN OF AN UNSCRUPULOUS BUSINESS:
Hello Rick, Thank you for contacting TeamViewer! We have taken action on your request and have terminated the auto-renewal for your subscription to prevent it from renewing again.However, we regret to inform you that since your request was received outside of the contractual renewal period (28 days prior to the renewal date), cancellation is not permitted for your most recent invoice.For your reference, we invite you to review our End-User License Agreement (“EULA”), which you can access by clicking on the link: TeamViewer End-User License Agreement. Specifically, please refer to section B.5.1 of the agreement which states:"Unless otherwise specified in the Contract, the initial term of the Contract for Subscription shall be twelve (12) months (“Initial Term”) and automatically renewed for subsequent periods of twelve (12) months (each a “Renewal Term”), unless either party notifies the other party no less than twenty-eight (28) calendar days prior to the end of the Initial Term or any Renewal Term that the Contract shall not renew. Ordinary termination rights are excluded during the Initial or Renewal Term."As a result, you have an outstanding balance on your invoice. To avoid any additional fees or collection process, we kindly ask that you settle your payment as soon as possible. You can make your payment using the following link - TeamViewer Payment Portal. Our Customer Support team is available should you have any further questions.Retention/Collections SpecialistTeamViewer US. Inc. * 5741 Rio Vista Drive * Largo, FL 33760 * USA
Hello Rick, Thank you for contacting TeamViewer! We have taken action on your request and have terminated the auto-renewal for your subscription to prevent it from renewing again.However, we regret to inform you that since your request was received outside of the contractual renewal period (28 days prior to the renewal date), cancellation is not permitted for your most recent invoice.For your reference, we invite you to review our End-User License Agreement (“EULA”), which you can access by clicking on the link:
TeamViewer End-User License Agreement
. Specifically, please refer to section B.5.1 of the agreement which states:"Unless otherwise specified in the Contract, the initial term of the Contract for Subscription shall be twelve (12) months (“Initial Term”) and automatically renewed for subsequent periods of twelve (12) months (each a “Renewal Term”), unless either party notifies the other party no less than twenty-eight (28) calendar days prior to the end of the Initial Term or any Renewal Term that the Contract shall not renew. Ordinary termination rights are excluded during the Initial or Renewal Term."As a result, you have an outstanding balance on your invoice. To avoid any additional fees or collection process, we kindly ask that you settle your payment as soon as possible. You can make your payment using the following link -
TeamViewer Payment Portal
. Our Customer Support team is available should you have any further questions.
BE ADVISED - MY ACCOUNT JUST AUTO RENEWED. I HAVE NOT USED THE ACCOUNT IN A YEAR AND WAS UNAWARE IT WAS SET TO AUTO RENEW. CHANGED THAT TODAY; THEN TRIED TO REQUEST A REFUND AS NO SERVICES WERE RENDERED.
THE TEAMVIEWER TEAM FLAT OUT DENIED MY REQUEST. AND REMINDED ME THEIR Ts&Cs HAS A CLUASE THAT SAYS I HAVE TO GIVE 28 DAYS ADVANCE NOTICE IN ORDER TO REQUEST A CANCELATION/REFUND..THIS IS TOTAL **bleep** AND BOARDERLINE UNETHICAL, IMO, FOR AN AUTO RENEWAL THAT OCURRES ONCE A YEAR. EASY TO FORGOT. AND THEY ARE COUNTING ON THAT. BAD BUSINESS PRACTICES GUYS. SHAME ON YOU.
The way teamviewer handles the subscription termination is very dissapointing to say the least. Terminating the subscription is a cumbersome process. Customers should have the right to terminate online and the right to remove their billing details. Subscription renewal should not occur without the customer confirmation.
Hi @Margar,
Thank you for reaching out to the Community.
Please submit a cancellation request for your TeamViewer subscription license through the TeamViewer customer portal or by raising a support ticket.
Please know that prior activation of the TeamViewer license or customer portal is required to access those systems, and we cannot assist with any cancellation cases in the Community for security & privacy purposes.
Should you lack access to either option, please visit our support page and contact our support team directly via phone or chat.
Thanks in advance for your understanding.
Best,
Akiho
P.S. We do not allow the upload of personal information to this forum in order toprotect our users' privacy and personal data. Thanks for your understanding that we remove such information immediately.
Hello ,
I need to cancel my subscription [removed per Community Guidelines]- TeamViewer Corporate.
I also had a similar experience. This tool is very good compared to others I have tried. However, this company's professionalism is questionable. Beware of their "red tape".
November 3rd 2024 - I'm having the same experience. Email send directly to sales agent. IGNORED. Ticket opened with support IGNORED. Only criminals and con artists operate this way.
I know I am just being a Karen, but this truly stinks.
After going back and forth with support, we couldn't come to a resolution, and they suggested I join their community. I’m glad I did, as it turns out, others are in the same situation -so I get to share my experience.
I'll admit, I was in the wrong for not reading the renewal emails, as I’ve been an auto-renewing subscriber for 4-5 years. I never noticed the 28-day cancellation policy because I’d just forward the bills to accounting without reviewing the details. That’s on me.
However, over the last two years, our needs have changed. We’ve gone from managing 100 computers remotely to maybe 5, especially with the new password reset feature making much of what we used to do no longer viable. I could be wrong, but pretty sure in the original web chat I even offered to downgrade to a smaller plan for the few users we still manage, but they wouldn’t do it.
Again I know I am being a Karen, but being a 4-5 year customer, requesting cancelation nearly 2 weeks before the actual renewal, and offered another resolution I would be happy with - I just thought they might prioritize customer satisfaction over policy to continue a ongoing relationship
They also lied in the email thread, they stated the below is my renewal date. Which according to the emails I received it is not.
Your license renews October 23 annually.
This means we needed your notice to cancel by Wednesday, September 25, 2024.
This is the email I receive about a renewal. I would think the max date I could submit my request would be 10/14.
Just a friendly reminder that your TeamViewer subscription will automatically renew on 11 November, 2024. Electronic payment details on file will be charged on this date. For bank transfers and checks, your payment will be required upon renewal.
End of rant…
Make sure you cancel more than 30 days in advance or they will force you to renew. I canceled 24 days in advanced and they forced me to renew. This is a joke of a company. Horrible technical support.
I take it back!!! once I've logged in here I found the Service tab at the top and you raise your ticket in there!
Ok, so I'm looking to cancel my teamviewer subscription, but it seems this task is made very difficult, and I can't find the process anywhere. It says you raise a ticket, but where do I raise that ticket?
Hi @motasem,
Thank you for your post, and we are sorry to hear that you would like to cancel your license.
For cancellation, please submit a cancellation request for your TeamViewer subscription license through the TeamViewer customer portal or by raising a support ticket.
Dear Customer Service I want to cancel my unused license and give my mony back , argent !!.
my company is upset that I paid for a limited license without any notification from TeamViewer.
"Hello, I am very upset with your service. I am extremely angry. It is not logical at all that I subscribe and pay my money, only to be surprised that the activation takes all this time. I lost my clients because of you. I made the payment more than 7 hours ago, and it is still not activated. I want my money. I want my money, I want my money now. I have tried every way to get my money back, and every time I hit a dead end. Please assist me if you kindly can."
Hi @cvamadeva,
You can submit a cancellation request for your TeamViewer subscription license through the TeamViewer customer portal or by raising a support ticket.
Should you lack access to either option, please visit our support page and contact our support team directly.
Please cancel our subscription right away.
I have experienced the same situation, I cancelled business license one day after the trial expired because i was sick, unfortunately Teamviewer didn't really care but charged me more than 660 US dollars for another year. I only tried to use once for the business license for a meeting since free version didn't work. But it turned out that even enrolled business license, teamviewer still claim i am using a free version and kick me out of remote control after seconds.
I offered to pay a month fee to cover their cost, if any, but got a No, No answer. This is how Teamviewer run their business. Please be aware.
Actually, no one is trying to help me or listen to me. They are refusing to take any action. I don't how not helping a student will make a big company like Teamviewer rich.
Hello @nakhla,
Thank you for contacting us in the Community!
We regret to hear about the unsatisfactory experience. It is certainly not the position we want you to be in, and to turn things around we encourage you to reach out to our Customer Support team for further discussion for your specific case.
We hope for a resolution that meets your satisfaction!
Ying_Q
Hello Everyone,
I'm facing a difficult situation and could really use some advice. Recently, I accidentally incurred a charge of over 800 CAD after forgetting to cancel a trial subscription. Here’s what happened: I urgently needed to access my lab computer and tried using the free version of Teamviewer. However, it wasn't working, and in my haste, I signed up for a 30-day business trial not realizing it was a business service. Amid my busy schedule, the deadline slipped my mind, and I didn't cancel in time, resulting in a hefty charge. I follow the 7-day return thing on their website which I claimed instantly when they charged me.
As an international student in Canada, I find this amount overwhelming. Every dollar is budgeted towards my rent, bills, and tuition, and frankly, I'm left without any savings. I’ve reached out to the company explaining my situation, hoping for some understanding or a partial refund for the unused services such as only charging me for one month, but they've denied my request citing the terms and conditions I agreed to.
I understand my mistake in not canceling the trial, but I'm sincerely seeking some leniency given my circumstances. The financial stress is unbearable, and I'm at a loss about how to manage my upcoming expenses. I don’t have family here and I'm currently without a job. I have never been so much financially stressed in my life and I do not know what to do.
Can anyone offer any guidance or suggestions on how I might resolve this issue? I’d appreciate any help you can provide.
Thank you for reading and for any advice you can offer.
Same here I find it frustrating I can’t find how to cancel
Teamviewer is awful! They make is impossible to cancel the Trial. I attempted to open a support ticket where it opens this page. The sales rep, Wyatt was intrusive, pushy and unhelpful. I called the 239# which hung up on me because i don't get phone support. Absolutely ridiculous. The platform is so inefficient and confusing. I hate teamviewer.
Hi @irene2606_HFF,
For cancellation and any consideration about your TeamViewer license, we would strongly recommend contacting our Customer Support team directly.
Please note that this topic includes personal information and we are unable to assist such cases in the Community for security & privacy purposes.
If you have a licensed TeamViewer account, you can generate a support ticket. Please use the below link and sign in with your licensed TeamViewer account:
P.S. We do not allow the upload of personal information to this forum in order to protect our users' privacy and personal data. Thanks for your understanding that we remove such information immediately.
order number [removed per Community Guidelines]
need only Basic license TeamViewer Remote Access
need to cancel and refund for add on 3 computers license
please reply to [removed per Community Guidelines]
[removed per Community Guidelines]
I would like to cancel my purchase and request a refund.
Invoice - [removed per Community Guidelines]
Invoice • Date
2023-12-22
Subscription • Billing Period
2023-12-22 ~ 2024-12-21
Subscription • Next billing date
2024-12-22
Invoice • Total
We will request a reply after processing the refund.
I am having the same experience - let me out of here!!
I NEED TO CANCEL THIS CONFUSING PLATFORM IMMEDIATELY AND TEAMVIEWER MAKES IT IMPOSSIBLE TO DO SO. I HAVE TO OPEN A SUPPORT TICKET. WHY DON'T THEY GIVE THE CUSTOMERS ACCESS TO THEIR PORTAL IN ORDER TO CANCEL? OH BECAUSE THEY WANT TO COME AFTER YOU WITH THEIR DEBT COLLECTORS AFTER THEY REFUSE TO CANCEL THE MEMBERSHIP THEY HAVE 28 DAYS TO REVIEW SO MEANWHILE, THEY GET PAID. THIS HAS EXTORTION WRITTEN ALL OVER IT.
Hi @양종만,
Thank you for reaching out to the Community
In order to cancel your subscription license, it is required to submit a support ticket.
Kindly sign in with your licensed TeamViewer account to generate a support ticket via the below link:
If you have any difficulties submitting a support ticket, please try again to contact our customer support team by the following methods: phone or chat
Thank you for your understanding.
P.S. Please also know that we are unable to proceed with any invoicing or cancellation requests publicly in the Community, as private information is involved in those topics.
Hi TZiady ,
thanks for reaching out. We are happy to see you posting again.
However, we sorry to hear that you are facing difficulties when submitting a ticket.
Were you able to check the article mentioned above? Is there any error message appearing when submitting a ticket?
💡Please know that we need to receive a ticket in our system with your cancellation request to process it. More information about our subscriptions here.
Thanks for sharing more details with us.
Alena
So, I can upgrade or add new licenses with the push of a button. However, to cancel; I have to open a support ticket which you have made exceedingly difficult.
You know that is sort of predatory business practice and illegal in many jurisdictions.
The simple fact that you have a 28 day window before which you can cancel a license further shows how unfair your business practices are.
I suggest that you change your systems and make it as easy it is to delete a license as it is to purchase one.
However, I have entered a support license and have removed the payment method associated with the account in case your team tries to charge me for a license that I do not want or need at this point.
T
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