Not receiving 'Trusted Device" confirmation mails

Question

Not receiving 'Trusted Device" confirmation mail,

John-Paul Grabowski · Answer

I had to create a new account to post this question because I'm not receiving and "trusted devices" emails.

I have already done the following:

* verified that I'm typing the email address correctly
* double checked my spam and junk mail folders
* added the TeamViewer domain to my safe sender's list
* added my email address to the "trusted device" webpage

After all this, I am still not receiving any "trusted device" emails.

edit - Now I'm getting an error message with the following log file:

2026-09-23 15:21:03.778 publish-nuget-package/apps/auth-ui/src/common/analytics/server/tracking-api.ts:12 - [300]: Analytics: Failed to track action: sign-in/keep-me-signed-in, error: AxiosError: Request failed with status code 403

.Carol.fg. · Answer

Hi @ICT-Dienst,

Thanks for reaching out to our Community, and we're sorry to hear about the issue receiving the emails.

If the authentication email does not arrive, we recommend checking the following:

* Double-check that you are entering the correct email address associated with your TeamViewer account.
* Check your spam and junk folders to ensure the email was not filtered.
* Add service-noreply@TeamViewer.com or the TeamViewer domain to your safe sender's list.
* Once done, wait 5-10 minutes and try again.

If no authentication email is received, you can enter your email address on the following page:

Didn’t receive an email about your trusted device?

Let us know how it goes, and don't hesitate to post again if you need further help.

Best, Carol