How can i see as administrator , which user is using the aviable channel(s) ?And can i discconect the active connection ?
Hi everyone, We’re happy to share some great news: TeamViewer now offers the Active Connections feature, giving authorized users real-time visibility into ongoing connections involving company users.
You can now manage all your active connections more efficiently by viewing them via the Active Connections view, and you can terminate ongoing sessions as an authorized user, providing greater visibility and control over remote activity. Over the years, many of you have shared feedback and suggestions around viewing and managing ongoing TeamViewer sessions. To bring all this valuable feedback and the latest updates together in one place, we’ve merged the related discussions and comments into this thread. To learn more about what’s new, check out our latest New Feature Spotlight:Manage Active Connections more efficiently with TeamViewer For detailed information about requirements, permissions, setup, and usage, please refer to our Knowledge Base article:Active Connections The feedback and use cases you’ve shared have helped us better understand your needs and continue improving our services. Thank you to everyone who contributed to the discussion! If you have any questions or would like to share your experience with Active Connections, feel free to leave a comment below. Best,
Jen
Hi Pasch,
Thanks for your post!
You can view who is using a channel on the license by clicking Help>About TeamViewer. You will see a link in the About info box that reads Channel Use.
If a user is using one of the channels, the Channel Use info box will show the TeamViewer ID of the machine that is using the channel. You can search the ID in the search bar on your computers and contacts list to check if this device is part of your account.
Currently there is not an option to terminate the open session from your side. You can always reach out to your local support center to have the session terminated.
I will submit a feature request to our Product Management team to consider adding the option to terminate open sessions from the Admin console.
All the best,
Jonathan
Hi Abdojk,
Thank you for your post.
You can always check which computers are using your licence at a given moment by going to "Help > About TeamViewer > Channel use" in the main window of your TeamViewer client (this feature is available on Windows computers only). TeamViewer will then display the IDs of the devices that are using your licence at that moment.
If some of your users tend to forget to close their sessions correctly once they are finished, this may also block your channels for a certain amount of time. If you have a licence for TeamViewer 10 or higher, you could set up a time-out for inactive sessions. In that case, TeamViewer will close any inactive sessions automatically. You will find this option under "Extras > Options > Advanced > Show advanced options > Advanced settings for connections to other computers > Timing out inactive sessions".
I hope this is helpful. If you have any further questions, please don't hesitate to let me know.
Katharina
Dear
I have a license and i am having a lot of trouble the past few days , every few hours i can't log in to my customer because of this error
Session limit reached, i know what it means but i am positive that no one else is using this license.
is it possible that there are stuck sessions? how can i see what session are connected to my license so as to close them ? is this possible?
appreciate your reply , thanks
Hi Community,
after a good job behind the scene with TeamViewer support, It revealed the following:
- the channel control is certainly effective and exceeding the limits is trusted.
It remains to understand a different presentation of data on actual connections (and their peaks) shown by the Web Management Console compared to those actually taken via API. Same kind of authorization token (one via OAuth to the administrator, the other via the Company type script).
For this topic I await the official answers to questions already placed on other threads
Thanks for the moment.
Regards.
Hi,
our license provides for the availability of 120 channels. In some cases, our users receive the communication related to exceeding this limit and realtive inability to establish a new connection.
With the tools available (API), however, we are not able to qualitatively evaluate this information: via API, even checking the Active connections still do not reach the limit.
Even from the client console, Support -> Info on TeamViewer -> Channel use, we do not see the limit is reached.
I need to understand, if possible for you to share this information, what are the terms used for counting channels occupied at any given time.
Thanks in advance
Hi Aurimas,
Any type of TeamViewer connection will take up one of your channels.
It does not matter whether you start a remote control session, host a meeting or connect via VPN. In all of these cases, you will be using a session channel. If your licence includes one channel, your colleagues would therefore have to wait for you to finish your remote control session, meeting or VPN connection before they would be able to connect for their part.
I hope this is helpful. If you have any other questions regarding session channels, be sure to let me know!
Anyone??
Hello,I have this question: does VPN via teamviewer uses your channel slot? For example you connect to your work network via teamviewer VPN, can other people still connect to clients, if you have 1 channel (busness or premium plan)? I was searching in forums, wrote to support, tho still haven't got an answer.Best Regards,Aurimas
Hi acsalan!Thanks for your post.
Checking channel usage in real time is a bit more complicated. If you open the software and click "help">"About TeamViewer">"Channel Use", this will give you the ID of the device currently using your channels. If you then enter this ID into the "Search" bar under computers and contacts, this will tell you if the computer is in your contacts list or if the person logged in to that device is in your contacts list.
If your users are all using accounts, you can "Deactivate" a user from the management console under "user management".I hope this helps!-Scotty
HI ,
As I know , I can check which user is using the teamviewer license on web admin.It will show that user "how many minute/hours is using the teamviewer ago"But this record is not a real time record.How can I get the update record for that ?May I suspend one of the user connect to my teamviewer license ?
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