After a proposed update, my license is not more accepted
Hi,
TeamViewer 12 asked me to update, and after this update, my license was not more recognized.
I have a premium license with 2 connections in our 3-people company, but it had changed it to a free license. Even my account is not recognized anymore on this PC. On another PC (my netbook) where I have refused to make this upgrade, both my license and my account are working as before.
When I try to put my license number I have from TeamViewer 11 (I have not received a new license number, my serials were upgraded automatically), TeamViewer says it is not valid for this version.... very strange....
The upgraded (non working) version is 12.0.83369.
What can I do?
Thank you for any hint!
Wolfgang
Best Answers
-
Hi Wolfgang,
Thank you for your post.
This sounds really strange. Could you try to re-activate the licensekey again on your profile? You will find the new licensekey on the invoice. I will just re-send it to you.
Please let us know, if this solves the issue.
All the best, Esther
Former Community Manager
5 -
Hi Esther,
thank you very much! After re-activating the license it works again.
The very strange thing is that I had to retype the login data for my account, and had even to re-authenticate my PC for this account.....
Wolfgang
5
Answers
-
Hi Wolfgang,
Thank you for your post.
This sounds really strange. Could you try to re-activate the licensekey again on your profile? You will find the new licensekey on the invoice. I will just re-send it to you.
Please let us know, if this solves the issue.
All the best, Esther
Former Community Manager
5 -
Hi Esther,
thank you very much! After re-activating the license it works again.
The very strange thing is that I had to retype the login data for my account, and had even to re-authenticate my PC for this account.....
Wolfgang
5 -
Hi Wolfgang,
Thank you for the feedback! I am happy to hear, that it is working again.
All the best, Esther
Former Community Manager
0 -
I got the samne problem, my license is not working anymore after the release of the final version 13. It was recognized initially but after 2-3 weeks it switch to trial version. How can I fix this? This license that we have is for Corporate use for 18 connections.
0 -
Esther,
I'm having the same issue. Can you send me a copy of my invoice too please?
Jason
0
