Changing which end user created ticket
My boss has forwared a e-mail on to the service desk and its created a ticket under his name, i can see if i edit button but that changes his account .. am i being silly is there a way i can change who this ticket was created by sow hen i do a reply it goes to them and not back to mu boss.
Thanks
Best Answer
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Hi Dave,
At this moment this functionality is not supported however it is in our least of features that we are going to implement. We anticipate to have it in place at the end of Q2 or start of Q3.
Yervand
Product Owner6
Answers
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Hi Dave,
At this moment this functionality is not supported however it is in our least of features that we are going to implement. We anticipate to have it in place at the end of Q2 or start of Q3.
Yervand
Product Owner6 -
Thanks for this
Would you have any feature list or road map of coming features over Q2 – Q3 and 4 :-0
Thanks
Dave2 -
Any further word on both this 'functionality' (being able to edit the ticket owner/customer) and a roadmap for upcoming improvements?
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Hi
The solution below said that it would be available in Q2/Q3. It is now 1 and a half years later and this function is still not available from what I can see.
As a work around I have been forwarding emails changing the From user in the email to the requester. However, we have just been aquired by a larger company and have office 365 so I no longer have this ability.
I need to be able to do this as people send me emails and I have to forward them into the service desk.
Please help!
Regards
Aaron
2
