Team viewer not working more than 5 min ,even after login with registred user. only work on teamvier

omer
omer Posts: 1 ✭
edited May 2023 in General questions

i am facing problem with Team viewer New versions, i have company registred account which works fine with teamviewer 10 , but if i upgrade my team viewer to 11 or 12 i am getting message that i will have 5 min only to remote connection. and it disconnects as per said time and will not connect again.

what could be the issue ,

Comments

  • Reyhan
    Reyhan Posts: 269 Staff member 🤠

    Dear @omer

    Thank you for your post.

    Could it be, that your company had bought a license for TeamViewer version 10?

    It sounds like your account is activated with this license. If you make an update to a higher version on your local TeamViewer you start a trial period. 

    If this trial is expired, it might be that you have interruptions during the connection.

    For commercial use your company needs an update to version 12. Our salesteam will be pleased to provide you with a specially offer. 

    If required, please contact our salesteam here

    Best regards.

    Did my reply answer your question? Please accept it as a solution to help others, Thanks.
    Reyhan
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