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Commercial use - Connection time out



  • treptowers
    treptowers Posts: 18 ✭✭
    Nobody can help you here. You must support TV. Or you take a alternative Program. Support TV and answer takes up to 30 days.
  • waces
    waces Posts: 29 ✭✭

    yes, the problem exists for months, for many many users. tw never answered any support call saying it's a free product and but the "business" edition to get support (obviously the tool is way to **bleep**ty to pay a cent for this).
    If I want to spend money, will but **Third Party Product**. If you want to use a free product use **Third Party Product** (it has the same, central, web based interface like TW, so your machines can be reached pretty much everywhere). Stay away from TW as it's just the ruined version of a once trusted company.

  • Kjouve
    Kjouve Posts: 1


    I don't use Teamviewer very often but time to time when someone of my family has a problem with his computer (old people and technology ;-)) - But today I can't use TeamViewer because they suspect a professional use, which is not the case at all. Maybe it's because I use my professional email address ? Is there a solution or do I have to go toward an alternative software. Thanks for your help. Have a nice day

  • After 3-4 week i received this, thks teamviewer team ;) :

    Dear TeamViewer User,

    Thank you for getting in touch with us. We are happy to inform you that your TeamViewer account has been reset to “free”. After reviewing your request, we decided that your use case can be qualified as “personal”.
  • denischti59
    denischti59 Posts: 1

    The same for me after 2 weeks

  • Fab
    Fab Posts: 7 Staff member 🤠

    Dear All,

    Thank you for your numerous feedback and comments on this topic. We created an updated version of our Knowledge Base article which includes answers to the most common questions.

    @DidierBarbe :

    It seems there is a little mistake in our mailing.
    We refered to the "TeamViewer ID" that has been reset and not the "TeamViewer account".

    We apologize for the mistake and wish you lot of fun with TeamViewer.


  • Bogmore
    Bogmore Posts: 8

    Got an email telling me it was fixed and it wasn't.  All I did was connect to a machine on my network after getting the all clear email and it was back.

    I think the detection system is as follows, "Have Windows 10 Pro = SetTrue", It was cheaper than Windows 10 home so I bought it for one machine.

    I replied to the email telling them what I did and that it's fubared again.

    Also I can't have used it for business as for the last month I have been unempolyed.  I start another job in a few weeks.

  • mcjb009
    mcjb009 Posts: 1

    TeamViewer thinks I'm using the software commercially! There is surely a problem with the detection system because I have a home network and I use Team Viewver for personal purposes only. More than a week ago, I had the "Commercial Use Detected" popup, and I can only use my connection for a few minutes at a time? Can you tell me how to reset my free subscription?

  • Jbib
    Jbib Posts: 11 ✭✭
    English :

    Detection conditions for commercial use have been strengthened.
    If you are using Teamviewer for personal and private use, please apply for a recovery for personal use here:
    It takes between 20 to 30 days for a recovery of the account if the analysis shows that your activity is personal and private.

    French :

    Les conditions de détection pour usage commercial ont été renforcées.
    Si vous utilisez Teamviewer pour un usage personnel et privé à titre gracieux faite une demande de rétablissement pour usage personnel ici :
    Il faut compter entre 20 à 30 jours pour un rétablissement du compte si l’analyse montre que votre activité est personnelle et privée.
  • jeet
    jeet Posts: 1

    I meet a problem with my teaViewer account. Indeed, suddendly, a popup informed me that a profesional use has been detected whereas it is not absolutely the case.
    Could you grant me again personal access profile ?
    Many thanks in advance for your support.
    Do not hesitate if you need further information.
    Kind Regards,

  • treptowers
    treptowers Posts: 18 ✭✭
    Only Post 1 ist the solution. Teamviever is not more trustworthy
  • Andre75
    Andre75 Posts: 73 ✭✭

    Hello everyone ! Glad to having found your community :smileyvery-happy:

    According to JoshP request, I try to provide an English translation of my former topic that I posted in French (sorry for my low English level ! Hope I'll be understood... ).

    Working with Windows 7 x64.

    I used TeamViewer for many years (only private use, (free) to help some friends and relatives, about twice or 3 times a month, never more).

    After encountering a problem (probably :  'Suspected commercial use') all my TV sessions was shut down after a few seconds with a message like : "Your trial session has expired" !  I've submitted this problem to TV team, I only received a ticket ID : 4205002 by returned 'No reply'  e-mail,  but I've never got any reply as a solution :catsad:  :smileyfrustrated:).

    So, I completely uninstalled TV 13, and try to reinstall it.

    But I can't reinstall it anymore. See the inserted image. The setup hangs at the step :  'Installing TeamViewer service' ... this has not moved for more than an hour. I'm afraid I'll have to stop the process and give up.

    Thank you to those who would be kind enough to bring me a solution. :catvery-happy:

    Andre75 (from Paris)

    TeamViewer setup failure.JPG

  • Thank You for the info!

    I didn't realized **Third Party Product** had a free version for family use.
    Will try it! :)


      -= Zsolt =-

  • waces
    waces Posts: 29 ✭✭

    That's **bleep** again. First of all, if you _think_ someone use this app for commercial way you need to _prove_ it first instead if banning. Also, it not require for 20+ days [This sentence removed by Moderator] to check. And finally you banned mainly personal users because your so called verificationml method is simply not working.
    Additionally, you not care about your customers at all (no response for the forum entries, e-mails, etc). You act like a orincess i stead of saying, yes,sorry,we made a mistake,here is a complementary gift.
    But no,you're still redirecting the users to the "verification" page and let them wait for a month to something happens and if they are lucky you unblock them. If not,they still be blocked for a non existing reason.
    Would you please tell is the "very sophisticated" method you use to mark a user as commercial usaler? I assume it's simply a randomly selected accounts in the backend (in my example there were two machines in my home config,freshly built and installed the tw acconut one by one. One marked as personal,other marked as commercial. Sophisticated as **bleep**)

  • waces
    waces Posts: 29 ✭✭

    Szivesen :)

    (It works well for entry level supporting household machines. Obviously you should move forward to subscription based one if needed. It's still better than tw especially on non-windows devices.)

    For non-commercial use only
    [The price removed by Moderator]
    Limited to 5 remote computers
    and 3 users
    Cloud connections only
    At0tended and unattended access
    Desk-side install required

  • I HAVE filled in the form in the link you posted 3 WEEKS ago and I have had nothing back, no ID ticket nothing at all its just a scam to force people to guy a commercial product that is MASSIVLY overpriced when you say they can use it for free for personal use 

  • Andre75
    Andre75 Posts: 73 ✭✭

    Hi everyone who is following up this topic.

    I am one more who was trapped into this problem. And, looking for a solution, reaching this TV community... I realize that I'm far to be alone in that trapp !

    So funny the reply got on FB (that is reported below) : "... you have to fill out the form in our  community  and then you will receive a ticket ID." !!! ... Then ??? What else to get an efficient and true help ?... This kind of response can be so easily copy & paste thousand times that it seems to be the easier, and most used way found out by TV team to "solve" this problem !

    Actually, I did it yet, and I've received a ticket ID indeed (should I say : "already not so bad !"  ?)... it's been 8 days ago... Since I've got this ticket ID, nothing else is happened. My sessions kept on being shut down after a few seconds with the same message : "Closed as over limit time"  (something like that) ! (And, of course, I'm not using TV at  a so called "professional use", and I never did it).

    Then, what am I wondering now ?... If I was the boss of a company that's planning to use  paying versions on many computers, if it was essential for my business, I would be very scared that TV team has the same "interest"  to solve any TeamViewer issue which could happen in my company... How to be confident in someone who obviously doesn't care one's customers ? (A free use in family, can be also a paying customer "outside").

    And so sorry that I am only a victim, among many others, instead of beeing able to help those who have been trapped like me !


  • KampfKraut
    KampfKraut Posts: 8 ✭✭

    How long do you have to wait for the re-activation? I'm waiting 15 days to be unlocked again. Strangely, only 1 desktop PC and 1 gaming laptop was locked (on the TeamViewer is installed) on another desktop PC it still works (despite the message that it is an incorrect use of the program)

  • Clearly not true. Connected earlier today for 20 minutes or so. - reconnected 4 1/2 hours later and was immediate;y kicked. After 5 years, I'll be uninstalling and finding another product. BTW, a commercial license is around $1900 USD/year.

    Total **bleep**

  • Octoshape
    Octoshape Posts: 1

    My account was flagged for commercial use, since I'm using teamviewer to finish my Master's thesis (non-commercial), but the machine I'm connecting to is in a commercial network, hence the wrong flagging.

    Filled out the form, waited 30 days and received a reply, that my account has been reset to free again.

    The only problem is: It has not been reset, I still get limited, even when "just" connecting from my phone to my personal computer at home.

    Already tried restarting Teamviewer, I'm using Version 13.1.3629 on the computer at home and the newest linux version at the machine for my thesis.

    Any tips on how to resolve this? The email saying that I was reset to free was from a no-reply mail, and since I have no license, there is no ticket or anything about the issue.

  • balrog9
    balrog9 Posts: 3
    This is extremely common. I am currently locked out myself because TV thinks I am on a business network. My advice is find another product, like I am going to try and do. Teamviewer was once top of the game but now they are no better than microsoft.
  • waces
    waces Posts: 29 ✭✭

    Agree. They are not trusted anymore. The sad part that they doesn't care about the customers at all. (But it made my life easier for the proposal as my cto had allocated budget for a company wide remote solution. I think **Third Party Product** will be happy to win this tender without competitors. And i heard quite similar stories from other fellow it operations colleagues when they changed from teamviewer to any other product just because of their bad experiences. If the company cannot handle the free users at all,i'm pretty sure they cannot handle the payed customers as well)

  • acronym
    acronym Posts: 1

    Whilst I really do appreciate the convenience of Teamviewer and that it is provided free of charge for non-commercial use, I think Teamviewer should be be more circumspect in restricting people (e.g. me) who they allege has used the product commercially. I have told them in the past that the service is great and I'd be willing to pay £20-£25 a year for private non-commercial use but there's no way I could afford a full commercial licence.

    My use was restricted (to about 30 seconds per login about every 10 minutes) 19 days ago now. This has caused great inconvenience to me (particularly whilst I was on holiday for a week), I understand that Teamviewer must use algorithms to detect suspected commercial use, however, if they are just going to restrict services for huge periods without an efficient appeals process that algorithm needs to be quite accurate. Needless to say I have not used the product except for my own personal use and cannot understand why my use has been restricted.Guidance of what triggers the algorithm would be helpful.

    So I am disgruntled and annoyed at the moment - but hope this disapperas when Teamviewer eventually get round to reviewing my appeal.

  • tarascon
    tarascon Posts: 14 ✭✭

    It's clear that teamviewer wants to eliminate their free users. I don't mind paying but there is no reasonable home-use license. The business license makes no sense for a non-commercial user.

  • rumatech
    rumatech Posts: 2

    It is actually gets beyond ridiculous!

    Either stop free usage completely or stop annoying your would be customers.

    It seems that TV "commercial use" algorithm is quite simple. If computer is set up to use unattended access it qualifies as commercial use.

    I use TV between few my computers. Got that dreadful warning (btw, deat TV team you can not count time either. 5 minutes expires in less than 1). Anyway, had to submit the form from ALL computers I use (only 3). Few weeks passed and I got an e-mail saying it was verified I am using TV for private use and restrictions are lifted.

    Two weeks later -- "commercial use detected". Seriously? I  only used TV once or twice only to connect between my PCs.

    If anyone wants real solution that works for personal use -- get **Third Party Product**. Up to 5 PCs is completely free.

    **Third Party Product**was around for ages. The only real value of TV is easy connection without need for firewall setup. Real **Third Party Product**does just that without all the nonsense. If you want to connect more machines -- use **Third Party Product**. Yes, it will take some effort to set up your router, but it worth it.



  • same with me the company is an absolute joke just scamming people into buying the massivly overproced product


    Get rid of TV people get **Third Party Product** instead its great and if you want to buy it its SIX TIMES CHEAPER than TV and better 

  • Having exactly the same problem. Really not cool. I too would be more than happy to pay for the product but I am NOT a commercial user and being summarily blocked and accused by some algorithm of being one really doesn't sweeten me on this company.

  • Rtousey
    Rtousey Posts: 1

    I'm having the same problem, I was trying to help my brother fix his computer and out of the bkue I get a message that I'm running on a business network. I'm NOT a business either, occasionally I help out a friend or family member with Teamviewer

  • The way for Teamviewer to handle this without looking like jerks would be to pop up the "Commercial Use Suspected" message and then give the user a certain amount of time to appeal before being cut off. Inasmuch as I have already been using it for some years, I'm not seeing how an extra week or two would constitute a terrible burden for the company.  I should add that I have _no_ problem at all with being asked to prove that I am not a commercial user, and as a non-commercial user am also perfectly happy to pay a reasonable fee for the product. But not $50/month!!