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Commercial use - Connection time out



  • Jbib
    Jbib Posts: 11 ✭✭
    English :

    Detection conditions for commercial use have been strengthened.
    If you are using Teamviewer for personal and private use, please apply for a recovery for personal use here:
    It takes between 20 to 30 days for a recovery of the account if the analysis shows that your activity is personal and private.

    French :

    Les conditions de détection pour usage commercial ont été renforcées.
    Si vous utilisez Teamviewer pour un usage personnel et privé à titre gracieux faite une demande de rétablissement pour usage personnel ici :
    Il faut compter entre 20 à 30 jours pour un rétablissement du compte si l’analyse montre que votre activité est personnelle et privée.
  • jeet
    jeet Posts: 1

    I meet a problem with my teaViewer account. Indeed, suddendly, a popup informed me that a profesional use has been detected whereas it is not absolutely the case.
    Could you grant me again personal access profile ?
    Many thanks in advance for your support.
    Do not hesitate if you need further information.
    Kind Regards,

  • treptowers
    treptowers Posts: 18 ✭✭
    Only Post 1 ist the solution. Teamviever is not more trustworthy
  • Andre75
    Andre75 Posts: 73 ✭✭

    Hello everyone ! Glad to having found your community :smileyvery-happy:

    According to JoshP request, I try to provide an English translation of my former topic that I posted in French (sorry for my low English level ! Hope I'll be understood... ).

    Working with Windows 7 x64.

    I used TeamViewer for many years (only private use, (free) to help some friends and relatives, about twice or 3 times a month, never more).

    After encountering a problem (probably :  'Suspected commercial use') all my TV sessions was shut down after a few seconds with a message like : "Your trial session has expired" !  I've submitted this problem to TV team, I only received a ticket ID : 4205002 by returned 'No reply'  e-mail,  but I've never got any reply as a solution :catsad:  :smileyfrustrated:).

    So, I completely uninstalled TV 13, and try to reinstall it.

    But I can't reinstall it anymore. See the inserted image. The setup hangs at the step :  'Installing TeamViewer service' ... this has not moved for more than an hour. I'm afraid I'll have to stop the process and give up.

    Thank you to those who would be kind enough to bring me a solution. :catvery-happy:

    Andre75 (from Paris)

    TeamViewer setup failure.JPG

  • Thank You for the info!

    I didn't realized **Third Party Product** had a free version for family use.
    Will try it! :)


      -= Zsolt =-

  • waces
    waces Posts: 29 ✭✭

    That's **bleep** again. First of all, if you _think_ someone use this app for commercial way you need to _prove_ it first instead if banning. Also, it not require for 20+ days [This sentence removed by Moderator] to check. And finally you banned mainly personal users because your so called verificationml method is simply not working.
    Additionally, you not care about your customers at all (no response for the forum entries, e-mails, etc). You act like a orincess i stead of saying, yes,sorry,we made a mistake,here is a complementary gift.
    But no,you're still redirecting the users to the "verification" page and let them wait for a month to something happens and if they are lucky you unblock them. If not,they still be blocked for a non existing reason.
    Would you please tell is the "very sophisticated" method you use to mark a user as commercial usaler? I assume it's simply a randomly selected accounts in the backend (in my example there were two machines in my home config,freshly built and installed the tw acconut one by one. One marked as personal,other marked as commercial. Sophisticated as **bleep**)

  • waces
    waces Posts: 29 ✭✭

    Szivesen :)

    (It works well for entry level supporting household machines. Obviously you should move forward to subscription based one if needed. It's still better than tw especially on non-windows devices.)

    For non-commercial use only
    [The price removed by Moderator]
    Limited to 5 remote computers
    and 3 users
    Cloud connections only
    At0tended and unattended access
    Desk-side install required

  • I HAVE filled in the form in the link you posted 3 WEEKS ago and I have had nothing back, no ID ticket nothing at all its just a scam to force people to guy a commercial product that is MASSIVLY overpriced when you say they can use it for free for personal use 

  • Andre75
    Andre75 Posts: 73 ✭✭

    Hi everyone who is following up this topic.

    I am one more who was trapped into this problem. And, looking for a solution, reaching this TV community... I realize that I'm far to be alone in that trapp !

    So funny the reply got on FB (that is reported below) : "... you have to fill out the form in our  community  and then you will receive a ticket ID." !!! ... Then ??? What else to get an efficient and true help ?... This kind of response can be so easily copy & paste thousand times that it seems to be the easier, and most used way found out by TV team to "solve" this problem !

    Actually, I did it yet, and I've received a ticket ID indeed (should I say : "already not so bad !"  ?)... it's been 8 days ago... Since I've got this ticket ID, nothing else is happened. My sessions kept on being shut down after a few seconds with the same message : "Closed as over limit time"  (something like that) ! (And, of course, I'm not using TV at  a so called "professional use", and I never did it).

    Then, what am I wondering now ?... If I was the boss of a company that's planning to use  paying versions on many computers, if it was essential for my business, I would be very scared that TV team has the same "interest"  to solve any TeamViewer issue which could happen in my company... How to be confident in someone who obviously doesn't care one's customers ? (A free use in family, can be also a paying customer "outside").

    And so sorry that I am only a victim, among many others, instead of beeing able to help those who have been trapped like me !


  • How long do you have to wait for the re-activation? I'm waiting 15 days to be unlocked again. Strangely, only 1 desktop PC and 1 gaming laptop was locked (on the TeamViewer is installed) on another desktop PC it still works (despite the message that it is an incorrect use of the program)

  • Clearly not true. Connected earlier today for 20 minutes or so. - reconnected 4 1/2 hours later and was immediate;y kicked. After 5 years, I'll be uninstalling and finding another product. BTW, a commercial license is around $1900 USD/year.

    Total **bleep**

  • Octoshape
    Octoshape Posts: 1

    My account was flagged for commercial use, since I'm using teamviewer to finish my Master's thesis (non-commercial), but the machine I'm connecting to is in a commercial network, hence the wrong flagging.

    Filled out the form, waited 30 days and received a reply, that my account has been reset to free again.

    The only problem is: It has not been reset, I still get limited, even when "just" connecting from my phone to my personal computer at home.

    Already tried restarting Teamviewer, I'm using Version 13.1.3629 on the computer at home and the newest linux version at the machine for my thesis.

    Any tips on how to resolve this? The email saying that I was reset to free was from a no-reply mail, and since I have no license, there is no ticket or anything about the issue.

  • balrog9
    balrog9 Posts: 3
    This is extremely common. I am currently locked out myself because TV thinks I am on a business network. My advice is find another product, like I am going to try and do. Teamviewer was once top of the game but now they are no better than microsoft.
  • waces
    waces Posts: 29 ✭✭

    Agree. They are not trusted anymore. The sad part that they doesn't care about the customers at all. (But it made my life easier for the proposal as my cto had allocated budget for a company wide remote solution. I think **Third Party Product** will be happy to win this tender without competitors. And i heard quite similar stories from other fellow it operations colleagues when they changed from teamviewer to any other product just because of their bad experiences. If the company cannot handle the free users at all,i'm pretty sure they cannot handle the payed customers as well)

  • acronym
    acronym Posts: 1

    Whilst I really do appreciate the convenience of Teamviewer and that it is provided free of charge for non-commercial use, I think Teamviewer should be be more circumspect in restricting people (e.g. me) who they allege has used the product commercially. I have told them in the past that the service is great and I'd be willing to pay £20-£25 a year for private non-commercial use but there's no way I could afford a full commercial licence.

    My use was restricted (to about 30 seconds per login about every 10 minutes) 19 days ago now. This has caused great inconvenience to me (particularly whilst I was on holiday for a week), I understand that Teamviewer must use algorithms to detect suspected commercial use, however, if they are just going to restrict services for huge periods without an efficient appeals process that algorithm needs to be quite accurate. Needless to say I have not used the product except for my own personal use and cannot understand why my use has been restricted.Guidance of what triggers the algorithm would be helpful.

    So I am disgruntled and annoyed at the moment - but hope this disapperas when Teamviewer eventually get round to reviewing my appeal.

  • tarascon
    tarascon Posts: 14 ✭✭

    It's clear that teamviewer wants to eliminate their free users. I don't mind paying but there is no reasonable home-use license. The business license makes no sense for a non-commercial user.

  • rumatech
    rumatech Posts: 2

    It is actually gets beyond ridiculous!

    Either stop free usage completely or stop annoying your would be customers.

    It seems that TV "commercial use" algorithm is quite simple. If computer is set up to use unattended access it qualifies as commercial use.

    I use TV between few my computers. Got that dreadful warning (btw, deat TV team you can not count time either. 5 minutes expires in less than 1). Anyway, had to submit the form from ALL computers I use (only 3). Few weeks passed and I got an e-mail saying it was verified I am using TV for private use and restrictions are lifted.

    Two weeks later -- "commercial use detected". Seriously? I  only used TV once or twice only to connect between my PCs.

    If anyone wants real solution that works for personal use -- get **Third Party Product**. Up to 5 PCs is completely free.

    **Third Party Product**was around for ages. The only real value of TV is easy connection without need for firewall setup. Real **Third Party Product**does just that without all the nonsense. If you want to connect more machines -- use **Third Party Product**. Yes, it will take some effort to set up your router, but it worth it.



  • same with me the company is an absolute joke just scamming people into buying the massivly overproced product


    Get rid of TV people get **Third Party Product** instead its great and if you want to buy it its SIX TIMES CHEAPER than TV and better 

  • Having exactly the same problem. Really not cool. I too would be more than happy to pay for the product but I am NOT a commercial user and being summarily blocked and accused by some algorithm of being one really doesn't sweeten me on this company.

  • Rtousey
    Rtousey Posts: 1

    I'm having the same problem, I was trying to help my brother fix his computer and out of the bkue I get a message that I'm running on a business network. I'm NOT a business either, occasionally I help out a friend or family member with Teamviewer

  • The way for Teamviewer to handle this without looking like jerks would be to pop up the "Commercial Use Suspected" message and then give the user a certain amount of time to appeal before being cut off. Inasmuch as I have already been using it for some years, I'm not seeing how an extra week or two would constitute a terrible burden for the company.  I should add that I have _no_ problem at all with being asked to prove that I am not a commercial user, and as a non-commercial user am also perfectly happy to pay a reasonable fee for the product. But not $50/month!!

  • Bizywk
    Bizywk Posts: 2
    Same here. Used ver 11 successfully a while back. Just upgraded to v13 on both sides with great difficulty. Help desk says that somewhere along the way we used the wrong licensed version on one end and there's no way to fix other than to buy the business version at $50/mo. Seems a bit sketchy to me, and certainly outside my price range for personal use.

  • Bizywk
    Bizywk Posts: 2
    Used ver 11 successfully a while back for personal use. Worked for over an hour to make the reconnection today but it keeps kicking me after 5 min. Contacted sales who said the issue is that we used a commercial version on one end with no way to fix it other than to buy the $50/mo business version. That's way too much money for me to connect two personal computers a couple times a year. What a shame. This used to work very well.
  • Jereme
    Jereme Posts: 4
    I upgraded to v13 as well. I'm not sure at what point it started happening, but now whenever I try and connect to a friends computer to help them out it times out in less than a minute. I have not been able to figure out a work around. The issue does seem to be with my install vs the remote computer as it happens no matter what remote computer I attempt to connect to.

    I am also constantly pestered with the annoying alert saying they think I am using it commercially.

    If anyone figures out how to fix this software it would be great. It has been the best remote access software I have ever used until now.
  • Jereme
    Jereme Posts: 4

    After reading all these posts, this is the second time I have had to deal with Team Viewer doing something like this.

    It is the best remoting software out there, and it has been great. But since they currently have a 30 day turn around in deciding if they are going to temporarily allow you to use the software for free again they have essentially turned it into a version of ransom where.

    Once they have you hooked with all your friends and relatives setup so you can help them with promises that it will be free, then they pull the plug and lock you out of everything with no warning.

    I am going to start migrating to [deleted by moderator]. While I used to prefer TeamViewer, they are no longer offering truly free software. And I need something reliable on my parents computer when they need help.

  • They changed the policy and now you have to prove you’re not using is commercially... you have to upload your log file... i think they need to go back to how it was before.

  • I think instead of the monthly fee you can give them an arm, leg or your first born child....

  • Jereme
    Jereme Posts: 4
    I would not mind that policy, but the surprise method they implemented it was rather underhanded. Also, I have a hard time believing that is their policy now.

    I suspect that they will spend a month or two making us fight to prove that we are not commercial users, then only unlock us until their automated algorithm locks things and we have to start the whole process over again.

    I have already started the process of converting my parents and friends over to Google RDP. It is not as good as Team Viewer, but for basic support it is enough, and it does not come with all these newly invented strings.
  • joggs
    joggs Posts: 2

    Teamviewer finally removed my flag as a commercial user after waiting for a couple of weeks!

    A couple of days later, I am marked as a commercial user again! :-)

    My guess is that they haven't changed the faulty algorithm at all. Just "fixing" it by letting a monkey uncheck the commercial user box for my user and click save. Ticket closed! :-)

    Teamviewer keeps on surprising us!