teamviewer.com link icon
or
Ask The Community

Commercial use - Connection time out

14647495152256

Comments

  • KMS
    KMS Posts: 5

    @PeteMc

    Thanks for the suggestion, your post seems to have been deleted.  I do need something which supports Macs as well as Windows.

    Frustratingly I've just realised I have to raise a ticket and upload a logfile for each machine in my group.  So that will be 6 or 7 tickets and the most critical machines are those with elderly relatives who are not local.  The minute or two of time I get in each session isn't enough to get the logfiles of.  I used to recommend TV a lot, I'd not recommend it to people using it to support dependent relatives now

    I have in the past suggested to them that they have a domestic licence - a modest price for a modest support level and to support the product.  Looking at how these issues are managed I think its probably time to look for an alternative in either case.  This is plainly a regular problem and not well handled - sudden cut off, obscure process and multiple tickets required for one user.  Not surprising they are inundated

     

  • RLO
    RLO Posts: 5
    same problem repeatedly
  • timwuz28
    timwuz28 Posts: 6

    I also have the same problem this morning. I don't believe you need to submit log file from all PCs. I believe you only need to submit the log file and ID for the PC that's having trouble connecting to the other devices.

    The reason I said that is, I'm able to grab another PC from my network and access the other devices just fine. So it seems for whatever reason, only one of the PC on the network if affected by this issue. And I've only submitted the log file for this PC.

    And for everyone who's affected by this, in the mean time, try another PC to access your other devices in the mean time as a workaround.

  • timwuz28
    timwuz28 Posts: 6

    By the way, I've also just posted a suggestion at that other thread that as a work around while waiting for support ticket to be reviewed and access restored.    Try using another PC to access your other devices.   It works for me.  So it seems the access ban is not account-wide, but individual PC that for whatever reason triggered the connection limit. 

  • Well that's just rich isn't it.  I only have one 2 in 1 that I keep in the vehicle.  Would be nice if they sent an email before blocking you.  Seeing several posts here from today this is the first problem I've had in more than a year using the same laptop.  I guess it's time to look for another product if they treat people like this...even if it's just free use I'm still a potential paying customer this stinks. 

  • MarkJ409
    MarkJ409 Posts: 4

    So, I was able to chat with sales briefly earlier, and they sent me a link to fill out a form.  I explained on the form that although my email address has the word "computer" in it, that I closed my business a year ago and now work for a non-profit.  I still "support" family computers, as I'm a nice guy and most of them live too far away from me to drive to fix issues.  Now, I sit and wait for them to decide if they're going to change my status from "Commercial/Personal" to just plain "Personal".  If they were to look at my log today, they'd see me logging in every 30 minutes or so, for the 2 or 3 minutes that they leave me connected, just to respond to messages....How long does it take for a decision to be made and the status changed??

  • someone mentioned it may be limited to the device not the account how about sending an email first and not just unceremoniously cutting us off. I connect to my home pc(s) and check my security cameras that's all I do I guess it's time to look at a competitor that treats people better. Sad I really like team viewer but this is **bleep** and then to tell me it might take a month to get around to unblocking me? Oh **bleep** no.
  • timwuz28
    timwuz28 Posts: 6

    From that other thread, it would appear at least a few days for the ban to be lifted.  I'd suggest grabbing another PC to access your other devices in the mean time as a work around as mentioned earlier. 

  • That's good advice assuming you have another laptop to use. I'm here not at home with only this laptop and now getting told it might take a month to get around to unblocking me....no sorry, you see something you don't like send me an email first don't just unceremoniously dump me with no question first. no this is wrong, at this point even if they unblock me I think I'm done with teamviewer.
  • alexnews
    alexnews Posts: 2

    Unfortuanly they don't care anymore about people. The same happened to me. I have 3 kids and wife to support, but can't pay money everymonth. So have to swith to the different product. Good job team!! Hope you will going down in few months. Thank you for work at list for 2 years. 

  • KMS
    KMS Posts: 5

    @timwuz28 wrote:

    I also have the same problem this morning. I don't believe you need to submit log file from all PCs. I believe you only need to submit the log file and ID for the PC that's having trouble connecting to the other devices.

    The reason I said that is, I'm able to grab another PC from my network and access the other devices just fine. So it seems for whatever reason, only one of the PC on the network if affected by this issue. And I've only submitted the log file for this PC.

    And for everyone who's affected by this, in the mean time, try another PC to access your other devices in the mean time as a workaround.


    Interesting.  I used my bare couple of minutes on my home machine to test the connection from there to my mother's and that seems to have the same problem.  Ditto my husband's.  I haven't tested all of them (half a doz, not all on line) but it seemed like the group was blocked rather than just one machine.  

    For those upthread saying we should pay - I've suggested a domestic licence to TeamViewer in the past and got no response. I would be quite happy to pay for modest support fee however the entry price to TV is absurd for supporting half a dozen family machines with occasional connections.

     

  • alexnews
    alexnews Posts: 2

    Scrue you and your team, if I'll find the way help my family with out you, I'll tell all my friends how to do it.

  • Mteal
    Mteal Posts: 1

    I have the same issue and it is VERY frustrating. 

  • 03buecoupe
    03buecoupe Posts: 14

    I just started getting the exact same thing.  I support my sisters and brother-in-laws computers. Have for years.   I'm hoping something is just **bleep** up on their end.

  • KMS
    KMS Posts: 5
    This is interesting from an Aussie colleague (who like me uses TV to fix family machines when travelling for work).

    https://run.teamviewer.com/fum-metering-conn-sub-au/

    No rollover, monthly sign up needed, doesn't define a session for these purposes (eg is a session any continuous connection however long? Is there a max amount of data you could transfer?). Maybe the new owners simply don't feel they are getting enough money and rather than offer some form of domestic licence want families to buy into business support monthly sub. It isn't offered in my geography but I'm not sure I trust TV just now.
  • TV2
    TV2 Posts: 1

     I'm having trouble with my teamviewer, TeamViewer is saying connection blocked after timeout. your license limits are blocked. please try later.or upgrade your license. I HAVE A FREE VERSION. PLEASE HELP!!!

  • 03buecoupe
    03buecoupe Posts: 14

    Same thing just started here. VERY frustrating!  And forget getting help.   

     [Removed per Community Guidelines - TeamViewer Discussions only please] 

  • MarkJ409
    MarkJ409 Posts: 4

    Wow...timing **bleep**...can't log in but every 10 minutes or so for less than a minute...Guess I'll bring a laptop in to my office tomorrow and attempt to log in wirelessly.....:(

  • nice2bj
    nice2bj Posts: 2

    I switched to **Third Party Product**.  It's working so far I'm just getting used to it.

  • RanMan62
    RanMan62 Posts: 2

    Same here.

  • hy guys!

    since the last updates of the, free for personal use, software, there are always messages about alleged commercial use and connection breaks to the partner! i have many devices and thus many ids to the same mail account! must i seriously send for each id a personal use request? for me, the teamviewer software is currently unusable and the windows 10 teamviewer app does not have all the features like the software!

    bg

    berny (a very angry user)

  • 03buecoupe
    03buecoupe Posts: 14

    Thanks,   Hopefully they'll fix  TV and that won't become necessary as my sisters and brothers in laws aren't the sharpest tacks in the box and walking them through another install would be painful.   But I'll look into it just in case!

  • I am having the same problem also. I found on their website that the free version will no longer be free if you have windows product. I called and I was asked are you going to buy anything, I said no, He says then I am not going to help you and he hung up. Wonderful customer service. I have uninstalled and installed and still does not work. They are recording IP addresses is why.

  • origami
    origami Posts: 15

    I am receiving the message "COMMERCIAL USE DETECTED" and then the session is limited to only 5 minutes, without the ability to re-connect without a delay.  I am using Teamviewer on a personal computer and I do not own a business.  Whatever method Teamviewer is using to "detect" commercial usage is obviously flawed.

  • The_Bear
    The_Bear Posts: 1

    I am getting the same issue.  Only happens when I use my gaming rig. 

  • PeterHah
    PeterHah Posts: 18
    TeamViewer had a security problem that was fixed.
    https://heise.de/-4118201

    Still waiting for them to investigate the commercial accusation issue.
  • With as much as this thread has blown up, I can only imagine there's some issue with the algorithm that causes non-commercial users to be seen as false-positives. Or TeamViewer is truly cracking down. Let's hope it's the former and not the latter. 

    If I connect to my home computer from work to do personal stuff, does that count as me using the product for commercial use? Should it? I'm using the product to work on my personal computer, even though I'm on company resources. 

  • PeterHah
    PeterHah Posts: 18
    As long as the problem persists and from what the reported reactions are, I wouldn't set my hopes too high.

    They achieved their goal of removing 80% of TeamViewer users, I'd say.
  • mikelltea
    mikelltea Posts: 4

    I had been using Teamviewer to connect to my home computer (or wife's when she's having trouble) from work.  Because I have no input into what RDP method my company uses, I can't even suggest any software. Besides, it's my company policy to not allow us to connect to our home computers. Anyhow, a few weeks ago I started getting messages saying "suspected business use" or something to that effect. Since it wasn't true, I would simply click through. Of course, there is no challenge since TeamViewer's knowledge is absolute. Today I started timing out after a minute. It appears to be time to move away from TeamViewer and find another better remote.

Sign In or Register to comment.