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Commercial use - Connection time out

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  • Napster
    Napster Posts: 3

    I don´t know why you don´t understand what ive written 

    team.JPG

     

    It clearly says fee license but iam still not able to make use of it because the connection gets terminated after a few minutes


  • PeterHah
    PeterHah Posts: 17
    Good boy.
    That's what they wanted.
  • Damienb
    Damienb Posts: 5

    I've swapped to [edited by moderator]. It's free and has worked really well in the last few weeks.

  • Oh look, the tyrants censored me. I'll let them do it again... dwservice is who I've started migrating too. I never thought I'd say this, but I'd rather do business with comcast instead of these losers. 

  • TE5LA
    TE5LA Posts: 9 ✭✭

    This appears to be a money grab from TeamViewer. Get thousands of people used to the software and then try to force a commercial account on them. I'm not buying that this "error" is being made to so many users here.

    99.9% of my TeamViewer connections never leave my internal network because I'm using it to control a computer in the same room as this one. It's just more convenient than walking over to it. The other 0.1% is me logging into my home computer from work during lunch to check something I can't access from just anywhere. Nobody else is even ever involved in my use of TeamViewer and I'm getting these messages? I'm sure they are sending these out to everyone to see how many will fall for it. Sounds like phishing.

  • PeterHah
    PeterHah Posts: 17
    They simply take down the load from their servers by about 80% (my estimation), probably to downscale the servers in an attempt to avoid bancruptcy.
  • TE5LA
    TE5LA Posts: 9 ✭✭

    No it shouldn't unless you are somehow directly benefitting financially from it.

  • siaNYC
    siaNYC Posts: 1

     Now  I am using remotePC and the price for the commerical usage is a fraction of TeamViewer.

     

  • 03buecoupe
    03buecoupe Posts: 14

    ROTFLMAO - I wish.... I REALLY hope it's just a screwup on their end that will be fixed shortly


    @TE5LA wrote:

    No it shouldn't unless you are somehow directly benefitting financially from it.


     

  • TE5LA
    TE5LA Posts: 9 ✭✭

    Not sure I'd want to keep using this if the company can't even make a working email form.

  • I switched to[Removed per Community Guidelines]- very happy with it.

  • I don't understand why these sessions are happenning like this.  Team Viewer needs to understand that computers these days are easy to get, especially without the Windows operating system that allows to install linux.   I use Team Viewer for home remote desktop sessions, because I cannot always get out of the bed or chair to go to another computer.  There is hardly any large income coming in. I cannot afford groceries most of the times.  There are 2 desktops in the living room for different applications, 2 other desktops which one is connected to linux, and the other is connected to Windows, and 2 small laptops.   Now we have to end up limiting connections now?    I will see about looking into another remote PC software soon in the near future, and soon discontinue use of this software.  I wish that they would give us more freedom.  Now they are detecting peoples usage and habits, and it seems they don't want us to hoard too many computers, and connect them to their network.  What else is new??     There is serious regulation going on here that is what is happenning.  They try to find the good users and then want to start making us get a commercial license.  Well guess what?  Who is going to afford this type of licensing when you're on a fixed, limited income?  What now?  Do we need to show our papers by scanning them such as showing our EBT cards, ID, and other personal information in order to continue to be free users??   

  • I was on the phone with them for being a free user, and they love using the word "Unfortunitely".

  • 03buecoupe
    03buecoupe Posts: 14

    Could you please elaborate on what they said?!?  No one else I've seen has gotten ANY reply.


    @gccradioscience wrote:

    I was on the phone with them for being a free user, and they love using the word "Unfortunitely".


     

  • Badcalli3
    Badcalli3 Posts: 4

    This is SO disappointing. I wish they wouldn't advertise that users can use the software for personal use for free if they're going to arbitrarily and INCORRECTLY decide that they are lying and cut them off with essentially no recourse. I am NOT a commercial user. I connect to the same 2 or 3 personal machines and occasionally to my mother's or a friend's to help them out. If it takes 30 days OR MORE to keep up with the "large number of requests from our private users" then perhaps your algorithm is not optimal. There are HUNDREDS of users reporting this. Something is wrong.

    You don't even get a warning so that you can preemptively submit this review for personal use. If users AT LEAST got a warning we could prepare for it instead of just being randomly shut out, likely when you need it the most. This is compounded by the fact that you're timed out immediately once you're marked. If you could at least log on for like 5 minutes it would take some of the sting out of it.

    I have really loved TeamViewer up to this point and had always recommended it first and foremost to anyone looking for a remote whether for personal or business, but this really stinks. I put in the request, so I'll see when/if it's answered. Other remote companies have caught up feature-wise, so maybe it's just time to move on to something else and hope other companies don't have unexplained "strengthened detection conditions" that push off customers using the application within the terms of free usage.

  • elmergo
    elmergo Posts: 1

    I am also having this issue. Aunts, Uncles and a hand full of friends. I noticed a friendlier message about commercial use when I connected from my work computer the last couple months. Most likley because its on a domain. I am not a business.

    No support because I don't have a license. 

  • things are not looking good.pngI like teamviewer for its ease of use and quickness but I'm not sure for how much longer :(

  • They said unfortinutely we cannot help you, because you're a free user.  They were hard to communicate and get along with.  They said they got over 6 million users and they don't have a problem.  I sent them a ticket saying about my medical conditions, income problems, and also saying there is absolutely no commercial use here at this apartment.  

  • 03buecoupe
    03buecoupe Posts: 14
    IOW: "We don't give a **bleep** about you free users, go away"  Thanks for the update.

    @gccradioscience wrote:

    They said unfortinutely we cannot help you, because you're a free user.  They were hard to communicate and get along with.  They said they got over 6 million users and they don't have a problem.  I sent them a ticket saying about my medical conditions, income problems, and also saying there is absolutely no commercial use here at this apartment.  


  • The real unfortunate part is that I feel like they genuienly don't care. I had them on Facebook chat this morning and I explained the hassle I now have to go to in order remove their product. I take no commercial gain from the product, I use it help non-profits that I donate my time to. I've tried reasoning with them, explaining my use and asking for mercy but they're too busy liking the smell of their own farts to care users that have been loyal for years, some since the very beginning. Let them fail as a result of this, they deserve it. 

  • It's looking like that too for me.  I feel that the "freebee" is not always going to be free forever.  Those licenses are extremely costly, and not designed for people who have a disability and a fixed income.  I am looking for other software to try out and maybe get a subscription with them.  I was on the phone, and I was not too happy with the staff at TV.  Sorry to say.  

  • Yep!,  That's how it was over the phone.    I guess TV hates free loaders now.   I am shopping around for new software, and going to have to uninstalll TV.   I just knew they wanted to drop the hammer on us free users.  Maybe there is a better company out there who would treat us the way we want to be treated and offer better pricing on licenses that are not too astronomical.  These TV licenses are very astronomical, a waste of money.   I think TV team owes us an apology for the hard times they have put us through.  TV is commercized anyways, and why user it for personal use? 

  • I've been using teamviewer since it came out and never had a problem until now. I also use it because with the kids each having their own computer I like to view them and it's much easier than setting up **Third Party Product** or other programs and I like to be able to access them when I'm not at home either by cell phone or my laptop tethered to my phone but now it won't even let me connect more than 5 minutes. It seems like a ploy to get home users to buy the product. I'd pay for it if it were at a reasonable price for as much as I've used it in the past but no way it's worth that much a year when I can use other tools. This is just much easier.

  • waces
    waces Posts: 29 ✭✭

    OK, so, here's where we are now. We have a good bunch of lads who take their time and share the information on the _official_ support forum. Which is designed for information sharing and _support_ (as this is the only way where free users can get support from TV becuase the other channels are for customers with payed license). THat's fine, but there is a little glitch as noone from TV support reads these forums, or if they read (and that's the worst scenario) they simply don't care about it. That also fine, but in this case plase make a note about it saying you won't get any feedback from TV in this way.

    Now it's like the AAA meeting (ATVV - anonym team viewer victims) where we running the same circles reporting the very same issues without any feedback from TV.

    I'm still looking for the very high level description about how TV identify Commercial usage. They said it driven by some algorythm. As someone who worked in the last 20+ years in IT support area feel it's not exactly true. Many of us reported suden issues on infrastrucutres worked well in the last x months/years and now, out of the blue TV start to think it's Commercial usage. Until they cannot prove it in any ways I can say it's not true.

    TV usually points outr that they are better than some of the competitors (especially **Third Party Product**) as they have a free solution (it's a different storry that this free subscription is not working). But please, dear TV, keep in mind when LMI decided to leave the freemium model they sent out a note to each and every costumer about this change (I know as I worked there that time). The cutomers were avare of the change. Yes, LMI made some bad moves (for the customer perspective of view, like reducing the free licenses for Hamachi or leaving the freemium model), but they made this decision on purpose and not just doing something in the background. Also, LMI had (still have) a very good customer support. As they cared (still care) about their customers as they want to keep their good reputation even they are not offering free solution anymore.

    So, dear TV admins) please send us a few lines about the next steps. Is there any official way beside this forum where free users can receive any technical support?

    Also, keep in mind, even only a good few users reports the issue here, there are _much_ more affected users exists, just they simply change to something else and don't burn circles to find a solution in the so called official way. (If fixing the simple mislicensed issue tooks 20-30 days it means something really really wrong with the algorythm).

    I also understand TV point of view. If they eliminate the free users who use the same infrastructure than the licensed ones they can provide better performance for the onse who pays. Fine, do this, but please _communicate_ otherwise you'll find yourself in the bottom of a list you ruled long time ago. That was a free tip from me, you don't need to thank.

  • wurmelz
    wurmelz Posts: 2

    Any Alternative? I'm free User too, never ever gain money, only supporting friends and family.

    But now i can not even look on my computer at home. That **I like TeamViewer**!

    Is there a alternative Program? Then TV can rest in peace...

  • DravenSA
    DravenSA Posts: 1

    This is rediculius, 1 minute and then get kicked for 10, how is this making people want to stay with your product?

  • Esther
    Esther Posts: 3,543 Community Manager 🌍

    Hi all,

    thank you for your participation in this topic.

    I would like to stress that TeamViewer is not cancelling its free version.

    We have gone to great lengths to speed up the time span for processing your requests to 7 days. 

    It is important to us that you can continue to use the free version of TeamViewer for personal use.  For more information regarding this topic, please refer to our statement:

    Knowledge Base: Why do I see 'Commercial use suspected' / 'Commercial use detected'

    Thanks and all the best,

    Esther

    Community Manager
  • waces
    waces Posts: 29 ✭✭

    Nice and thanks, but instead of copying and pasting the very common page from TV do we ever receive any answers for our questions? I just speak for myself, but I think the others in the thread faced the same. None of the "commercial usage" parameters were applicable on my situation but TV thought I use it commercially. (by the way how should you decide it's a home office machine or not? it cannot be determined).

    Still see a very big gap between the users and the so called support. So, where can we get answers for our questions?

    (7 days still means you face lots of customer issues and/or still have a signifficant issue with the algorythm)

  • wurmelz
    wurmelz Posts: 2

    Hmmm, i'm free User again. Seems my request has been confirmed...

     

    OK! Thanks!

  • Luky you!:manvery-happy:

    You've got a thing goin on with Esther?:manlol:

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