Remote control of the devices is not working anymore
Hello Team,
I'm not able to remotly connect to my computer or my family devices using my teamviewer anymore.
Please help,
Kind Regards
Comments
-
Hello Natasha,
Thank your for your quick answer, I'm able to connect to my account but not to remotly control my mac using the teamviewer app
I see the screen but the mouse and keyboard are not working.
This summer, I had a warning : teamviewer is detecting a commercial use. It's not my case I help my family and a friend (and I don't charge for that)
Regards
0 -
What is displayed within the software when you try to establish a connection?
0 -
I'm having the same problem. The message I get is a connection timeout, with a time when I will be able to reconnect. But, I hadn't connected in the first place, and when waiting for the time to pass, I get the same message, and a new timeout.
I, too, was getting the commercial use timeout. I'm in a similar boat. I have several machines at home, and one remote, that I connect to via TeamViewer.
David
0 -
I have the same issue - I am tryign to fis my mothers macbook air in Germany with my macbook pro in the US - both have TV13
0 -
Hi @deadlies,
Which OS is installed on the remote side?
For the Commercial Use you have to fill out the following form:
https://www.teamviewer.com/en/support/commercial-use-suspected/Best,
NataschaGerman Community moderator 💙 Moderatorin der deutschsprachigen Community
1 -
Hello Natascha,
I registered the error message as you requested:
I am not able to use TeamViewer. it connects the first time for 30 seconds, then it gives the following 2 error messages:
-----
The first messages say:
Sponsored session
This was a free session sponsored by vmw.teamviewer.com.
TeamViewer sessions are free of charge for personal use.
We thank you for playing fair!
Buy license
-----
The second message says:
Unable to connect
Connection blocked after timeout.
Your license limits the maximum session duration to a partner, immediate
reconnects are blocked. Please try later or upgrade your license.
Connections to this partner will be blocked until 12:59.
More info
-----
Please help.
0