Changing requester field
how can we change the requester field to say Email not requester.. an example...
Best Answer
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Hi @ITTechnician,
Unfortunately, we are currently not able to let the customers change this field.
But we are in contact with the development team to, at least, change this field into "Email address" instead of "Customer".Thank you for this point. I hope, I could help you with my answer
Best,
NataschaGerman Community moderator 💙 Moderatorin der deutschsprachigen Community
5
Answers
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Hi @ITTechnician,
Thank you for your post.
Do you mean to change it, when someone is submitting a ticket via the customer portal?
Thanks for your answer in advance and have a great day.
Best,
NataschaGerman Community moderator 💙 Moderatorin der deutschsprachigen Community
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yes when someone is submitting a ticket on the customer portal new ticket..
0 -
Hi @ITTechnician,
Unfortunately, we are currently not able to let the customers change this field.
But we are in contact with the development team to, at least, change this field into "Email address" instead of "Customer".Thank you for this point. I hope, I could help you with my answer
Best,
NataschaGerman Community moderator 💙 Moderatorin der deutschsprachigen Community
5
