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People can't connect to my computer

When people try to connect to my computer they get a Authentication rejected message.

We have tripple checked the password and also created a Fixed Password under options->security->manage additional passwords

We have restarted and shutted down the PC. tried from a different Internet Connection too.

Upgraded to V14 - did not work.

Uninstalled, Restarted and Installed v13 - did not work.

It was working before....

Please help


  • JeanKJeanK Posts: 3,011 Moderator

    Hello Manuse,

    Thank you for your message.

    I recommend you to restart the TeamViewer service on your device.

    -Execute "run", type "services.msc" and press OK

    -Now find TeamViewer, and restart it by doing a right click.

    Then, restart the TeamViewer application. It should work again.

    I hope this could help. If not, do not hesitate to contact us again.



    French Community Moderator
  • Does not work. 

    I believe this will do the same as restarting the pc, and that did not work.

  • JeanKJeanK Posts: 3,011 Moderator

    Hello again Manuse,

    Thank you for your feedback.

    Let's try something else.

    On your device, could you please go to Extras → Advanced → Advanced network settings and untick "Use UDP".

    And check if it works better ?

    Thank you in advance for your reply.


    French Community Moderator
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