Getting confused with the free license

tbmc
tbmc Posts: 1
edited May 2023 in General questions

I have a free license and want to stay with it, BUT just getting this message every time when I want to connect to my computers.
I have 2 MacBook at home and 2 in the office, 1 iPad, 1 iPhone...

Everything just worked well until I update to the version of 14th. 

Can somebody help me what could be the problem or what is going on here? Screenshot 2019-01-13 at 17.58.40.png

Thanks for your answer, in advance! 

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  • Yuri_T
    Yuri_T Posts: 2,256 [Former Staff]

    Hi @tbmc,

    This would occur if the application on the remote side is marked as "Custom"

    To fix this, please uninstall (and be sure to check "remove all settings" then reinstall from here:
    https://download.teamviewer.com/full

    -All the best,
    Yuri

    Former Japanese Community Moderator
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