How to find your log files on Windows & Mac

Jeremy
Jeremy Posts: 106 Staff member 🤠
edited May 2023 in General questions

Sometimes you may be asked to locate your TeamViewer log files and send them to TeamViewer to help solve a problem. You can submit them to us with a ticket from www.teamviewer.com/support.

To find the log files on a Windows or Mac computer:

  1. Open the TeamViewer window and click Extras > Open Log Files.
  2. Locate the file called "TeamViewerXX_Logfile.log", where "XX" is your TeamViewer version.
  3. If there is also a file called "TeamViewerXX_Logfile_OLD.log", please include this too.
Regards,
Jeremy
TeamViewer Quality Assurance Engineer

Comments

  • nobelkuo
    nobelkuo Posts: 1
    Actually, there is not a "Extras" button on my teamviewer. What should I do now?
  • Jeremy
    Jeremy Posts: 106 Staff member 🤠

    Hi @nobelkuo,

    "Extras" is not a button in the TeamViewer program - rather, it's one of the menus that you should see at the top of the TeamViewer window, along with the other menus.

    If you're using a Mac computer, you will see the menus at the very top of the screen, rather than at the top of the TeamViewer window.

    Regards,
    Jeremy
    TeamViewer Quality Assurance Engineer
  • Brendan
    Brendan Posts: 1

    Would it be so hard to list several common locations depending on version and OS? One of the primary reasons for accessing the logs is you can't actually run/use Teamviewer, making this answer useless.

  • Jeremy
    Jeremy Posts: 106 Staff member 🤠

    @Brendan that's a good point! You can find the default locations of the log files in our Knowledge Base article on the topic.

    Regards,
    Jeremy
    TeamViewer Quality Assurance Engineer
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